Pension Operations Specialist

4 weeks ago

London, Greater London, United Kingdom Pension Corporation Full time
{"title": "Senior Pension Operations Analyst", "description": "Pension Insurance Corporation: A Leader in Secure Retirement Incomes

Pension Insurance Corporation (PIC) is a pioneering organization that provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders, achieving this by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.

Key Responsibilities
  • Collaborate effectively with Risk, Origination, Finance, and Transitions departments to secure their buy-in and implement improvements to systems, processes, and technology.
  • Apply knowledge and insights concerning the Customer Operations function and how it impacts our policyholders, delivering strong business outcomes relating to capital, profitability, the Company brand, and market reputation.
  • Ensure our Trustee clients receive the highest levels of customer care.
  • Check monthly payroll funding for schemes not administered by PIC's outsourced administrators and provide relevant feedback.
  • Onboard new business into PIC's operating model and create funding reconciliations.
  • Complete data verification checks, review and analyze complex data, understand and communicate data reports, and provide solutions.
  • Support the Trustees, their administrators, or in-house pensions teams throughout the data cleanse process, providing advice and support for data analysis and admin queries.
  • Provide training to junior members of the team and be a point of contact to support their personal development.
  • Undertake and manage ad-hoc projects as required, managing work streams and ensuring timescales are met.
  • Check buy-in & buy-out outsourced administrators' payroll, resolving queries and providing feedback.
  • Effectively collaborate with key stakeholders in the business such as Transitions, Origination, Investments & Finance.
Requirements
  • Experience in completing data reconciliation.
  • Strong technical knowledge of defined benefit pension schemes.
  • Established knowledge of Pensions Administration, especially defined benefit pension schemes.
  • Established knowledge of data analysis, data reconciliation, defined benefit schemes & pension buy-in & buy-outs.
  • Familiarity with dealing with large volumes of data.
  • Commercial judgment.
  • Strong level of Microsoft Excel competency (advanced), with a keen desire to develop existing knowledge.
  • Strong problem-solving skills utilizing consultative questioning to challenge current norms and drive change within the business function.
  • Effective communicator - structures insights into clear messages and effectively engages others within the business function, as well as internal stakeholders, professional and regulatory bodies.
  • Innovative thinker - positive attitude to change and a willingness to embrace new ideas and techniques to improve performance.
Benefits

In addition to a competitive base salary and the opportunity to participate in our annual performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you'll get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme, and much more.

", "lang_code": "en"}

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