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Day Concierge

2 months ago

London, Greater London, United Kingdom PMR Full time
{"title": "Day Concierge", "description": "Job Summary

We are seeking a highly skilled Day Concierge to join our team at PMR. As a key member of our residential team, you will be responsible for providing exceptional customer service to our residents and ensuring the smooth operation of our luxury residential development.

Key Responsibilities
  • Welcoming residents and visitors with a warm and professional demeanor.
  • Providing a visible presence in the building and main reception area.
  • Responding to resident requests and complaints in a timely and efficient manner.
  • Managing incoming phone calls, redirecting or taking messages as required.
  • Accurately handling and recording parcels.
  • Coordinating key management, including signing out of key cards to contractors and ensuring their prompt return.
  • Maintaining a log book of current and past contractors and on-site visitors.
  • Conducting internal and external patrols of the development.
  • Delivering exceptional customer service to all residents.
  • Greeting residents professionally and courteously.
  • Anticipating and meeting the needs of residents.
  • Aiding and engaging with guests, residents, and colleagues within the development.
  • Representing PMR as an ambassador.
  • Effectively prioritizing and executing tasks in a high-pressure environment.
  • Verifying all visitors, suppliers, and contractors.
  • Maintaining a secure and safe environment for all residents.
  • Carrying out regular building checks and reporting any maintenance required.
  • Adhering to health and safety, fire, and bomb threat procedures.
  • Reporting incidents, problems, or complaints to the appropriate manager.
  • Dealing with guests' concerns or complaints.
  • Completing operational reports and handovers.
  • Assisting with Move In's and Move Out's.
Requirements
  • Experience in residential or 5-star hotels.
  • Reliability and strong timekeeping.
  • Immaculate presentation and strong communication skills.
  • Excellent written and verbal communication skills in English.
  • Ability to demonstrate initiative and provide exceptional customer service.
", "requirements": "Requirements
  • Experience in residential or 5-star hotels.
  • Reliability and strong timekeeping.
  • Immaculate presentation and strong communication skills.
  • Excellent written and verbal communication skills in English.
  • Ability to demonstrate initiative and provide exceptional customer service.
", "lang_code": "en"}