Professional Services Manager

1 week ago


Camberley, Surrey, United Kingdom IP-People Full time
Job Overview

We are seeking a highly skilled Senior Professional Services Consultant to join our team at IP-People. As a key member of our Modern Workplace team, you will be responsible for leading the design and implementation of technical solutions for our clients.

Key Responsibilities:

  • Act as the Design and Implementation Lead/Senior Technical Engineer for key clients, building strong relationships and developing technical strategies.
  • Manage the Technical Implementation team, including conducting one-on-one meetings, performance reviews, and training plans.
  • Collaborate with the Technical Director, Solutions Architect, and other Senior Engineers to lead solution design, planning, and implementation for projects.
  • Create and maintain technical documentation to support other technical teams.
  • Assist Client Account Managers in the creation of Statements of Work (SoW).
  • Provide line management for team members and mentor junior engineers and apprentices.
  • Support other Technical Leads and internal teams to ensure project success.

Requirements:

  • Extensive technical expertise in Windows and Microsoft Modern Workplace technologies, with experience in Networking/Wireless.
  • Proficiency in managing modern workplace cloud infrastructure, including SharePoint management, design, and implementation.
  • Strong knowledge of Intune and Autopilot, with hands-on experience in their management, design, and implementation.
  • Demonstrated experience leading a team of at least five people.
  • Capability to serve as a senior technical delivery engineer while concurrently managing a team.
  • Solid understanding and experience with customer SLAs and KPIs.


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