Experienced Server Infrastructure Specialist

3 weeks ago

Huddersfield, Kirklees, United Kingdom Interface Recruitment UK Full time
Infrastructure Engineer – 2nd to 3rd line – Enterprise level client – Huddersfield based

Job Summary:

We are seeking a highly skilled and experienced Infrastructure Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and leadership to our infrastructure team.

Key Responsibilities:

  • Resolving 3rd line incidents and requests
  • Taking ownership of end user faults and bringing them to a successful resolution
  • Ensuring all tickets are resolved to a high level of customer satisfaction
  • Providing regular feedback to users regarding the status of their tickets
  • Providing exceptional communication between the Infrastructure Team, end users, and resolver groups
  • Effective ticket management and tracking using the Remedy ticket logging system
  • Proactive management of tickets raised with 3rd party resolver groups
  • Utilizing various remote takeover tools when necessary
  • Liaising and assisting Field Engineers on client sites
  • Ensuring all tickets are categorized to correct standards
  • Following Security admin and information security processes

Requirements:

  • Experience of root cause fault analysis and problem management on Microsoft services-based infrastructure
  • Experience in managing and implementing network devices and firewalls
  • Experience in supporting a wide variety of business customers with a wide range of technical ability
  • Able to mentor and provide a technical lead to the Infrastructure team
  • Able to manage the distribution and escalation of support tickets and changes
  • Experience leading a technical team
  • CCNA
  • MCSE or MCSA
  • MCITP
  • VMWARE ESXi 5.0, 5.1, and 6.0
  • ITIL
  • Experience working with SQL
  • Experience working with Cisco ASA Firewalls
  • Experience working with Avaya Switches

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

How to Apply:

If you are a motivated and experienced Infrastructure Engineer looking for a new challenge, please submit your application.

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