Experienced Server Infrastructure Specialist
4 weeks ago
West Yorkshire
We are seeking a highly skilled and experienced technical professional to join our team as an Infrastructure Lead. This is a great opportunity for a technical support person looking to move into a management role.
A presentable and highly organized individual with a keen attention to detail and a methodical approach to work, including a logical approach to problem-solving. An effective communicator, able to deal with colleagues and potentially suppliers in a professional and confident manner. Must have the ability to prioritize and work to strict deadlines, as well as the drive to expand their knowledge as appropriate.
Key Responsibilities:- Leading a technical team
- Resolving 3rd line incidents and requests
- Taking ownership of end-user faults and bringing them to a successful resolution
- Ensuring all tickets are resolved to a high level of customer satisfaction
- Providing regular feedback to users regarding the status of their tickets
- Providing exceptional communication between the Infrastructure Team, end-users, and resolver groups
- Effective ticket management and tracking using the Remedy ticket logging system
- Proactive management of tickets raised with 3rd party resolver groups
- Utilizing various remote takeover tools when necessary
- Liaising and assisting Field Engineers on client sites
- Ensuring all tickets are categorized to correct standards
- Following Security admin and information security processes
- To acknowledge and be prepared to act upon change as directed
- To undertake additional training and assessment as required
- To participate, or if appropriate, initiate new ideas, projects, and trials within the group
Requirements:
- Experience in managing and implementing network devices and firewalls
- Experience in supporting a wide variety of business customers with a wide range of technical ability
- Able to mentor and provide a technical lead to the Infrastructure team
- Able to manage the distribution and escalation of support tickets and changes
- Experience leading a technical team
- CCNA
- MCSE or MCSA
- MCITP
- VMWARE ESXi 5.0, 5.1, and 6.0
- ITIL
- Experience working with SQL
- Experience working with Cisco ASA Firewalls
- Experience working with Avaya Switches
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your application, including your CV and a cover letter, to [Interface Recruitment UK].
We are an equal opportunities employer and welcome applications from all qualified candidates.
Please note that we do not accept applications from agencies.
We are committed to protecting your data and will only use your information to process your application.
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