Experienced Server Infrastructure Specialist

4 weeks ago


Huddersfield, Kirklees, United Kingdom Interface Recruitment UK Full time
Infrastructure Engineer - 2nd to 3rd Line

West Yorkshire

We are seeking a highly skilled and experienced technical professional to join our team as an Infrastructure Lead. This is a great opportunity for a technical support person looking to move into a management role.

A presentable and highly organized individual with a keen attention to detail and a methodical approach to work, including a logical approach to problem-solving. An effective communicator, able to deal with colleagues and potentially suppliers in a professional and confident manner. Must have the ability to prioritize and work to strict deadlines, as well as the drive to expand their knowledge as appropriate.

Key Responsibilities:
  • Leading a technical team
  • Resolving 3rd line incidents and requests
  • Taking ownership of end-user faults and bringing them to a successful resolution
  • Ensuring all tickets are resolved to a high level of customer satisfaction
  • Providing regular feedback to users regarding the status of their tickets
  • Providing exceptional communication between the Infrastructure Team, end-users, and resolver groups
  • Effective ticket management and tracking using the Remedy ticket logging system
  • Proactive management of tickets raised with 3rd party resolver groups
  • Utilizing various remote takeover tools when necessary
  • Liaising and assisting Field Engineers on client sites
  • Ensuring all tickets are categorized to correct standards
  • Following Security admin and information security processes
  • To acknowledge and be prepared to act upon change as directed
  • To undertake additional training and assessment as required
  • To participate, or if appropriate, initiate new ideas, projects, and trials within the group

Requirements:

  • Experience in managing and implementing network devices and firewalls
  • Experience in supporting a wide variety of business customers with a wide range of technical ability
  • Able to mentor and provide a technical lead to the Infrastructure team
  • Able to manage the distribution and escalation of support tickets and changes
  • Experience leading a technical team
  • CCNA
  • MCSE or MCSA
  • MCITP
  • VMWARE ESXi 5.0, 5.1, and 6.0
  • ITIL
  • Experience working with SQL
  • Experience working with Cisco ASA Firewalls
  • Experience working with Avaya Switches

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your CV and a cover letter, to [Interface Recruitment UK].

We are an equal opportunities employer and welcome applications from all qualified candidates.

Please note that we do not accept applications from agencies.

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