Experienced Server Infrastructure Specialist

4 days ago

Huddersfield, Kirklees, United Kingdom Interface Recruitment UK Full time
Infrastructure Engineer - Enterprise Level

We are seeking a highly skilled and experienced Infrastructure Engineer to join our team at Interface Recruitment UK. As an Enterprise Level Infrastructure Engineer, you will be responsible for leading the Infrastructure team and providing technical support to our clients.

Key Responsibilities:

  • Resolving 3rd line incidents and requests
  • Taking ownership of end user faults and bringing them to a successful resolution
  • Ensuring all tickets are resolved to a high level of customer satisfaction
  • Providing regular feedback to users regarding the status of their tickets
  • Providing exceptional communication between the Infrastructure Team, end users, and resolver groups
  • Effective ticket management and tracking using the Remedy ticket logging system
  • Proactive management of tickets raised with 3rd party resolver groups
  • Utilizing various remote takeover tools when necessary
  • Liaising and assisting Field Engineers on client sites
  • Ensuring all tickets are categorized to correct standards
  • Following Security admin and information security processes
  • To acknowledge and be prepared to act upon change as directed
  • To undertake additional training and assessment as required
  • To participate, or if appropriate, initiate new ideas, projects, and trials within the group

Requirements:

  • Experience of root cause fault analysis and problem management on Microsoft services-based infrastructure
  • Experience in managing and implementing network devices and firewalls
  • Experience in supporting a wide variety of business customers with a wide range of technical ability
  • Able to mentor and provide a technical lead to the Infrastructure team
  • Able to manage the distribution and escalation of support tickets and changes
  • Experience leading a technical team
  • CCNA
  • MCSE or MCSA
  • MCITP
  • VMWARE ESXi 5.0, 5.1, and 6.0
  • ITIL
  • Experience working with SQL
  • Experience working with Cisco ASA Firewalls
  • Experience working with Avaya Switches

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a leading recruitment agency
  • A dynamic and supportive team environment
  • Professional development and training opportunities

How to Apply:

Please submit your application, including your CV and a cover letter, to Interface Recruitment UK. We look forward to hearing from you.

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