Client Relations Supervisor

3 weeks ago


StratforduponAvon, Warwickshire, United Kingdom Avery Healthcare Full time

Position Overview

Salary: £28,000 pro rata per annum + Bonus

Weekly Hours: 40

Shift Pattern: Flexible

Location: Scholars Mews Care Home, Stratford-upon-Avon

At Avery Healthcare, we prioritize the well-being of our team members, acknowledging their dedication to our residents. We are committed to your professional growth, offering various apprenticeship opportunities and covering the cost of your Blue Light Card for numerous retail and leisure discounts.

We are looking for a highly organized, motivated, and passionate individual to become part of our esteemed team as a Customer Experience Coordinator.

Key Responsibilities

As a Customer Experience Coordinator, your primary role will be to assist the Manager by overseeing the sales process and coordinating all admissions and discharges in collaboration with the home administrator.

Your additional responsibilities will include:

  • Welcoming visitors in a courteous and professional manner, whether in person or via phone.
  • Ensuring the Front of House team adheres to company phone etiquette.
  • Managing the process of conducting tours and training staff to meet the expected standards.
  • Performing competitor analysis to maintain accurate market data.
  • Assisting the Home Manager in executing local marketing initiatives.

This list is not exhaustive, and other tasks may be assigned that align with your skills and experience.

Candidate Profile

To excel in this role, you will embody our core values of care, support, honesty, respect, and accountability in all your actions.

The ideal candidate will possess:

  • Experience in an administrative capacity, with a preference for sales experience.
  • Strong interpersonal skills and a professional telephone demeanor.
  • Confidence in leading, training, and supporting a small team of Customer Service Advisors.
  • Excellent customer relationship management skills.
  • The ability to prioritize and manage your workload effectively.


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