IT Support Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Michael Page Full time

IT Support Engineer

**Company Overview**

This role offers the opportunity to join a global leader in the Industrial/Manufacturing sector, providing 2nd/3rd line IT support with a focus on SCCM and Microsoft Intune. With a competitive salary package, flexible hybrid working, and comprehensive benefits, you'll work in a dynamic environment that values innovation and professional growth.

**Job Summary**

The IT Support Engineer's roles and responsibilities include, but are not limited to:

* Ensuring the continual upgrade and maintenance of System Centre Configuration Manager (SCCM), keeping the site up-to-date through application deployment, content management, and patching.
* Providing daily diagnostics and technical support for end-user Windows devices, focusing on vulnerability management to keep devices secure and up-to-date.
* Maintaining and updating Operating System Deployment (OSD) task sequences, including adding or removing drivers and applications as needed.
* Delivering 3rd Line support for SCCM and Windows operating systems, including the broader IT estate, by creating and modifying Intune configurations for endpoints and managing application packaging.
* Supporting automation scripts, troubleshooting, and scripting, using tools like Windows Defender, Intune, and SCCM to maintain device health and ensure endpoint compliance.

**Requirements**

The successful IT Support Engineer will possess:

* Proficiency in SCCM at a 2nd/3rd line support level.
* Strong expertise in the Microsoft technical stack, particularly within the End-User space.
* In-depth knowledge of Intune, Group Policy, Windows 10 & 11, and Microsoft Defender.
* Basic familiarity with PowerShell scripting.
* Excellent communication and interpersonal skills, with the ability to document changes, processes, and new technologies clearly.
* A strong commitment to continuous learning and professional development.
* Familiarity with the ITIL Framework.

**What We Offer**

An attractive salary package between £37,000 and £40,000 per annum
Flexible hybrid working, only 2 days a week at your nearest office in London, Newcastle, Derby, Sheffield, or Glasgow
Generous company benefits, including a pension plan and Cycle to Work scheme
Enhanced maternity and paternity leave
Paid volunteer time, to help you make a positive impact
Comprehensive private medical insurance and sick pay
A dynamic and supportive company culture that champions innovation, professional growth, and a healthy work-life balance

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