Second Line Technical Support Specialist
4 days ago
Are you a skilled IT professional looking for a challenging role in a dynamic environment? We have an exciting opportunity for a 2nd Line Support Engineer to join our team in South-West London.
About the Role:We are seeking a highly motivated and experienced IT professional to provide 2nd line technical support to our clients. As a 2nd Line Support Engineer, you will be responsible for resolving incidents to Service Level Agreements (SLAs) and working closely with Level 3 teams to highlight major level issues.
Key Responsibilities:- Provide 2nd line technical support for resolving incidents to SLAs
- Work closely with Level 3 teams to highlight major level issues
- Install and configure software and hardware
- Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
- Proactively communicate and coordinate with Level 3 teams
To be successful in this role, you will need:
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration and registry settings
- A level of proficiency in Microsoft Office
- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette and working knowledge of IT Service Management (ITSM) software (ServiceNow)
- Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
- Excellent customer interface, customer service skills and some flexibility with working hours when needed
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.
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