Second Line Technical Support Specialist

4 days ago


West Wickham, Greater London, United Kingdom Adecco Full time
Job Title: 2nd Line Support Engineer

Are you a skilled IT professional looking for a challenging role in a dynamic environment? We have an exciting opportunity for a 2nd Line Support Engineer to join our team in South-West London.

About the Role:

We are seeking a highly motivated and experienced IT professional to provide 2nd line technical support to our clients. As a 2nd Line Support Engineer, you will be responsible for resolving incidents to Service Level Agreements (SLAs) and working closely with Level 3 teams to highlight major level issues.

Key Responsibilities:
  • Provide 2nd line technical support for resolving incidents to SLAs
  • Work closely with Level 3 teams to highlight major level issues
  • Install and configure software and hardware
  • Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
  • Proactively communicate and coordinate with Level 3 teams
Requirements:

To be successful in this role, you will need:

  • An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 11 & Windows 10), including build, configuration and registry settings
  • A level of proficiency in Microsoft Office
  • An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette and working knowledge of IT Service Management (ITSM) software (ServiceNow)
  • Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
  • Excellent customer interface, customer service skills and some flexibility with working hours when needed
  • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
What We Offer:

We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please apply today.



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