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Technical Support Specialist
2 months ago
We are seeking a skilled 2nd Line Support Engineer to join our team in South-West London. As a key member of our end-user experience team, you will be responsible for resolving incidents to Service Level Agreements (SLA) and working closely with Level 3 teams to highlight major issues.
Key Responsibilities:- Resolve technical issues for laptop/desktop hardware, networks, printers, and other computer peripherals.
- Install and configure software and hardware, including Microsoft Windows OS and Microsoft Office.
- Proactively communicate and coordinate with Level 3 teams to ensure timely resolution of technical issues.
- Support both internal and external project managers with assigned works and project tasks.
- Excellent knowledge of Microsoft Windows OS, including build, configuration, and registry settings.
- Proficiency in Microsoft Office and IT Service Management (ITSM) software (ServiceNow).
- Understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
- Excellent customer interface and customer service skills.
This is a client-facing role, and the successful candidate will be based onsite 5 days a week. We require applicants to have a good level of stakeholder skills and eligibility to gain SC Clearance.
We offer a competitive salary of £40,000 - £45,000 + permanent benefits. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity.
