Administrative Services Officer
2 weeks ago
Job Summary:
We are seeking a highly organized and customer-focused Patient Access Officer to join our team at London Bridge Hospital. As a Patient Access Officer, you will play a vital role in delivering exceptional patient care and administrative support to our patients and healthcare professionals.
Key Responsibilities:
- Provide a comprehensive range of administrative services to consultants and other third parties to facilitate a seamless patient pathway.
- Facilitate the patient's experience by providing a 5-star and world-class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times.
- Communicate efficiently and professionally to all internal and external stakeholders.
- Maintain accurate and up-to-date information on the hospital database during the patient journey.
- Formally pre-register or register all patients onto HCA databases.
- Ensure all relevant patient documents are signed and scanned to the patient accounts.
- Respond to telephone, written, and face-to-face queries.
- Respond promptly to any patient/third-party requests.
- Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
- Coordinate and facilitate all patient bookings where applicable.
Requirements:
- Previous administrative experience in a client/customer-facing role.
- Excellent customer care skills.
- Accuracy and attention to detail.
- Computer literacy, including Microsoft Office – Excel.
- Excellent verbal and written communication skills.
What We Offer:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private healthcare insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season ticket loan and cycle to work scheme.
- Group life assurance from day one.
- Critical illness cover.
- Enhanced maternity and paternity pay.
- Corporate staff discount for all facilities, including maternity packages at The Portland.
- Comprehensive range of flexible health, protection, and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Diversity and Inclusion:
We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. By working together with our colleagues, we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
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