Helpdesk Analyst

2 weeks ago

London, Greater London, United Kingdom Acturis Ltd Full time
About Acturis Ltd

Acturis Ltd is a leading software business dedicated to delivering innovative technology solutions for the insurance industry. With a strong focus on customer satisfaction, we strive to provide exceptional products and services that meet the evolving needs of our clients.

Job Summary

We are seeking a highly motivated and skilled Junior Desktop Support Analyst to join our desktop support team in central London. As a key member of our team, you will be responsible for providing first-line technical support to our internal stakeholders, ensuring seamless IT operations, and contributing to the development of our IT infrastructure.

Key Responsibilities
  • Provide first-line technical support for internal technical issues, including troubleshooting and resolving hardware and software problems.
  • Log and manage calls using our help desk software, ensuring accurate and timely issue resolution.
  • Build and maintain a large fleet of laptops using technologies such as MDT, ensuring optimal performance and security.
  • Follow documented IT procedures to perform tasks such as onboarding new joiners, ensuring automation has run correctly, and making manual changes to Active Directory.
  • Maintain and support office IT infrastructure, including conference equipment, hot-desking equipment, and printers.
  • Perform manual tasks such as moving IT equipment to new desks, ensuring minimal disruption to our operations.
Technical Requirements
  • Microsoft software and operating systems: Windows 10/11, Windows Server 2016, 2019, SCCM.
What We Offer
  • Structured targets and regular feedback to ensure your growth and development.
  • Annual performance review to assess your progress and set new goals.
  • Opportunities for professional growth and development, including training and coaching from experienced colleagues.
  • A competitive salary and annual performance-based reviews.
  • Eligibility to participate in annual bonus and company share incentive schemes, depending on performance and seniority.
  • 25 days' holiday (plus bank holidays) rising to 30 days over time.
Requirements
  • Computer literate, with experience in using Microsoft Office applications (Word, Outlook, Excel).
  • A-levels or equivalent, with a strong background in IT or a related field.
Why Join Acturis Ltd

At Acturis Ltd, we believe in investing in our people and providing opportunities for growth and development. We offer a dynamic and supportive work environment, where you can contribute to the success of our business and develop your skills and expertise.

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