ICT Specialist

2 weeks ago


Bristol, Bristol, United Kingdom Global Technology Solutions Full time

Job Summary

We are seeking a highly skilled and motivated Junior IT Engineer to join our team at Global Technology Solutions. As a key member of our IT department, you will be responsible for managing and resolving technical issues that are escalated from our helpdesk.

Key Responsibilities

  • Address and resolve customer incidents and service requests escalated by the client service desk within agreed Service Level Agreements (SLAs).
  • Provide troubleshooting and fault diagnosis for network, hardware, and infrastructure issues, ensuring resolution within specified timeframes.
  • Keep the client service desk updated on progress for each incident to ensure accurate tracking and communication.

Requirements

  • A minimum of 12 months in an IT support role or equivalent qualifications.
  • A strong understanding of Microsoft Windows Desktop software.
  • Knowledge of network protocols, server hardware, and configuration.
  • A full UK driving license.
  • Capable of lifting or pushing 20-40 kilograms, standing or kneeling for extended periods, and using mechanical tools.
  • Passionate about delivering high-quality service to end users.

Benefits

  • Holiday leave, life insurance, shift allowance, and Perkbox discounts.


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