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ICT Support Specialist

2 months ago


Bristol, Bristol, United Kingdom Ex Forces Courses Full time
Customer Support and Training Specialist

We are seeking a highly skilled and experienced Customer Support and Training Specialist to join our team at Ex Forces Courses. As a key member of our team, you will be responsible for providing customer support and training for mission planning, deploying to customer sites in the Middle East, and developing and maintaining knowledge of systems engineering processes.

Key Responsibilities
  • Provide customer support and training for mission planning, including developing and delivering training courses and materials.
  • Deploy to customer sites in the Middle East and undertake activities as required, including testing, fault finding, and reporting software-based systems.
  • Develop and maintain knowledge of systems engineering processes, including systems design, development, and testing.
  • Work with UK MoD and export customers to ensure customer satisfaction, including providing advice and support to overseas customers.
  • Deliver high-quality field support, on time and on cost, including mentoring others and leading training courses as required.
Requirements
  • Practical 'hands-on' engineer with experience of systems engineering processes.
  • Flexibility and commitment to deploy to export location.
  • Strong interpersonal skills and ability to work with a variety of people.
  • Ability to gain competencies in mission planning.
  • Experience in fast jet/air defence environment an advantage.
About Our Company

We are a leading provider of customer support and training services, dedicated to delivering high-quality support and training to our customers. Our team is passionate about providing exceptional customer service and support, and we are committed to helping our customers achieve their goals.