Reservations Coordinator

24 hours ago

Chelsea, United Kingdom The Chelsea Harbour Hotel Full time
Reservations Agent Job Description

The Chelsea Harbour Hotel is seeking a skilled Reservations Agent to join our team. As a key member of our front desk team, you will be responsible for processing incoming reservations and maximizing room revenue.

Key Responsibilities:

  • Process bookings via telephone, letter, or fax, ensuring accurate details are entered into our computer system.
  • Update reservations as necessary, including amendments or cancellations.
  • Ensure all bookers are aware of our hotel policy regarding credit and release times.
  • Assist in controlling business mix and room rates as instructed by the Manager/Head of Department.
  • Maintain a filing system containing all correspondence related to reservations.
  • Ensure procedures are carried out to support best practice for our M&E office.
  • Effectively communicate with reception regarding special request bookings or last-minute charges.

Essential Skills:

  • Strong understanding of the Opera system.
  • Experience in managing individual and group enquiries.
  • Flexibility in attitude, approach, and working hours.
  • Good command of the English language (spoken and written), excellent phone etiquette, and communication skills.
  • Customer service orientation and computer literacy.

Benefits Package:

  • Social Events, Wellbeing, and Team Activities.
  • Training and development opportunities.
  • Cash Health Plan cover option available.
  • Apprenticeship/Placement opportunities.
  • Career development and salary reviews.
  • Interest-free Season Ticket Loan Scheme.
  • Uniform (Laundry/Dry Cleaning for Uniform).
  • Meals Provided on Duty.
  • Length of Service-related holiday scheme.
  • Eye Care Vouchers.
  • Employee Discounted Accommodation and F&B.
  • Life Assurance.
  • Recommend a Friend Scheme.

About the Hotel:

The Chelsea Harbour Hotel is a luxury 5-star all-suite hotel located in the exclusive Chelsea Harbour Marina, within walking distance from the legendary Kings Road.

All our luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites offering panoramic views across London from their spacious roof terraces.

Leisure facilities at the hotel include a spa, 17-meter indoor swimming pool, state-of-the-art fitness center, sauna, steam room, six treatment rooms, and hair salon.

About the Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide.

In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Our properties are placed into three collections: Lengs Collection, Millennium Collection, and Copthorne Collection. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, tailored to suit different types of guests.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to work in the United Kingdom.

Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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