Community Support Specialist

1 day ago

Wokingham, Wokingham, United Kingdom Two Saints Full time
About the Role

We are seeking a dedicated and compassionate Community Support Worker to join our team at Two Saints. As a Community Support Worker, you will play a vital role in providing support to adults who are sleeping rough, helping them to access support and accommodation in Wokingham.

Key Responsibilities
  • Manage a caseload of clients and work with them on a one-to-one basis to identify their needs and develop a client needs assessment and risk management plan.
  • MEDIATE and negotiate with existing housing providers to prevent homelessness.
  • Provide advice on housing, welfare benefits, rent deposits, and household goods via various schemes.
  • Support clients with the practicalities of moving to new accommodation, including contacting energy suppliers.
  • Help individuals develop practical skills in areas such as budgeting, shopping, cooking, housework, laundry, health, and hygiene.
  • Carry out drop-in surgeries at designated locations.
  • Liaise with colleges, training agencies, and employers to help people gain access to education, find work, or maintain their benefit entitlement.
  • Participate in bi-monthly night street counts.
Requirements
  • Clear verbal and written English.
  • Good IT and keyboard skills.
  • Polite, assertive manner, and ability to self-motivate.
  • Passion for working in a client/customer-facing role.
  • Knowledge of the benefits system and tenancy legislation.
  • Interest and genuine concern for homelessness and related issues.
  • Knowledge of voluntary and statutory agencies.
  • A driver's license and access to own transport is essential.
About Us

We offer support to people who are homeless, vulnerable, or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible, and reliable client-led housing and support with a focus on reducing homelessness, improving health and wellbeing, and building on individual's skills and resilience to break the cycle of homelessness, poverty, and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, Portsmouth, and Southampton.

We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.

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