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Administrative Support Specialist
2 months ago
Job Overview
As a vital member of our team, the successful candidate will deliver a comprehensive administrative support service, ensuring the seamless operation of our department and contributing to the high standards of service we provide to both patients and staff.
Candidates should demonstrate exceptional flexibility to accommodate the evolving demands of the role, possess a friendly demeanor, and maintain a proactive attitude towards their responsibilities. A solid educational background, adaptability, and strong organizational abilities are essential.
Previous experience in a medical administrative role and familiarity with the Patient Administration System (WPAS) are crucial. Proficiency in the Welsh language is considered an advantage.
Key Responsibilities
The role involves delivering a high-quality typing and administrative service to assist the medical secretarial team. You will support the management of patient medical records and maintain an efficient filing system, guiding patients through their care journey.
Responsibilities include resolving routine issues in accordance with departmental standard operating procedures (SOPs), such as locating and filing case notes, tracking records, addressing waiting list concerns, and communicating with patients regarding appointment changes. You will utilize established guidelines and escalate matters as needed, making informed decisions based on straightforward work-related facts.
Proficiency in Welsh is advantageous for this position; we welcome applications from both Welsh and English speakers.
About Betsi Cadwaladr University Health Board
If you are eager to take on new challenges, have a strong desire to assist others, or are seeking a new opportunity, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a fulfilling environment. As the largest healthcare organization in Wales, we provide a comprehensive range of services to a population of approximately 700,000 across North Wales. Join our team and receive the support necessary to thrive, aligned with our organizational values and commitment to leadership excellence.
We pride ourselves on fostering an inclusive workplace and are dedicated to promoting equality and diversity. We are pleased to welcome applicants under the "Disability Confident Employer" initiative.
Please ensure you regularly check your email for any recruitment-related communications sent to the address provided in your application.
Applications may be submitted in Welsh, and those submitted in Welsh will be treated equally to those in English.
Job Responsibilities
A detailed Job Description and Person Specification can be found in the supporting documents or by clicking the 'Apply now' option to view in Trac.
Qualifications
Essential
- A good standard of general education (GCSE in Maths and English at grade C or above, or equivalent).
- RSA/OCR Level 2 or equivalent experience, with proficiency in Microsoft Word.
- NVQ Level 3 or equivalent knowledge and experience, or a willingness to work towards this qualification.
Desirable
- IT-related qualifications (e.g., CLAIT Plus or ECDL).
- NVQ in Customer Service Level 2.
- Level 2 in Medical Terminology.
Experience
Essential
- Familiarity with a variety of administrative processes.
Desirable
- Experience working within the NHS or similar office environments.
Skills
Essential
- Ability to communicate professionally and effectively with all staff levels, both verbally and in writing.
- Capability to meet deadlines consistently.
- Excellent customer service skills.
- Flexibility and adaptability to changing service needs.
- Strong organizational skills.
Desirable
- Proficiency in Microsoft Office applications.
- Welsh language proficiency.
- Experience with patient administration systems.
Knowledge
Essential
- Evidence of ongoing personal development.
- Experience in a secretarial role, including progress tracking.
- Ability to adhere to established policies, service level agreements, and key performance indicators.
Desirable
- Understanding of NHS organizations.
Personal Qualities
Essential
- Strong team player, approachable and friendly demeanor, confident, and reliable. Demonstrates self-reflection and learning to enhance practice. Empathetic towards others.
