Field Service Engineer
6 days ago
We are seeking a highly skilled Field Service Engineer to join our team at Avidity Science - EMEA. As a Field Service Engineer, you will be responsible for providing exceptional technical support to our clients in the Healthcare and Scientific Research market.
Key Responsibilities:- Carry out on-site preventive maintenance visits and electrical/mechanical fault finding of equipment, including water treatment and laboratory systems.
- Commission and install laboratory equipment, such as Lab water products, CO2 Incubators, autoclaves, and air flow cabinets.
- Provide after-sales technical and commercial support to our clients.
- Work from technical documents, including installation manuals and maintenance manuals.
- Complete required service documentation and call reports.
- Work within a team to provide best customer experience and communicate with our Service Office team daily.
- Maintain car stock inventory of spare parts.
- Follow Health and Safety Procedures.
- NVQ or higher in Mechanical, Electrical, or Chemical Engineering, or proven experience.
- A full UK driving license is required.
- Experience of working as a Service Engineer, Test Engineer, or in a field-based technical support role is essential.
- Working knowledge of electrical/mechanical equipment is essential.
- Experience with reverse-osmosis water systems and/or biosafety airflow cabinets is a distinct advantage.
- Knowledge of the Healthcare and Scientific market is desirable but not essential.
- Good organisational skills with an eye for detail and the ability to prioritise workload and manage multiple tasks.
- Passionate about providing a first-class service to our customers.
- Willing to react to customer needs at short notice.
- A professional and diligent approach to your work and communication with colleagues and customers.
- Able to work as part of a team and on your own.
- Strong verbal and written communication skills, with the ability to communicate at all levels in a clear and concise manner.
- A good level of IT competency; knowledge of PLC controls and Business CRMs.
- Spoken French and German language skills are an advantage.
- A competitive salary in the range of £32,000 to £38,000.
- A discretionary bonus scheme.
- A great selection of benefits, including:
- ~25 days holiday (plus public holidays).
- ~Pension contributions matched up to 8%.
- ~Death in service life assurance (3x Salary).
- ~Enhanced family leave (inc. Maternity, Paternity, and Shared Parental).
- ~Vitality Private Healthcare.
- ~Health Cash Plan.
- ~Employee Assistance Programme.
- ~Cycle to work scheme.
- ~Workplace Nursery Scheme.
- ~Octopus Money Coach Service.
- ~Discounted Shopping vouchers.
- ~Team social activities.
We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that we require a pre-existing right to work in the UK to be successful in this role.
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