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Field Service Technician
2 months ago
Avidity Science - EMEA is seeking a skilled Field Service Engineer to join our Service team in the UK.
About the Role:This is a field-based position primarily focused on the North East and North West area, with occasional travel to other locations within the region. As a Field Service Engineer, you will be responsible for providing top-notch service to our clients, ensuring their laboratory equipment is functioning optimally.
Key Responsibilities:- Conduct on-site preventive maintenance visits and electrical/mechanical fault finding of equipment, including water treatment and laboratory systems.
- Perform commissioning and installation work on laboratory equipment, such as Lab water products, CO2 Incubators, autoclaves, and air flow cabinets.
- Work from technical documents, including installation manuals and maintenance manuals.
- Complete required service documentation and call reports.
- Collaborate with the Service Office team to provide exceptional customer experience.
- Maintain car stock inventory of spare parts.
- Adhere to Health and Safety Procedures.
- NVQ or higher in Mechanical, Electrical, or Chemical Engineering, or equivalent experience.
- A full UK driving license is mandatory.
- Proven experience as a Service Engineer, Test Engineer, or in a field-based technical support role.
- Working knowledge of electrical/mechanical equipment is essential.
- Experience with reverse-osmosis water systems and/or biosafety airflow cabinets is a distinct advantage.
- Knowledge of the Healthcare and Scientific market is desirable but not essential.
- Strong organizational skills, attention to detail, and ability to prioritize workload and manage multiple tasks.
- Excellent communication skills, with the ability to communicate at all levels in a clear and concise manner.
- Good IT competency, including knowledge of PLC controls and Business CRMs.
- Spoken French and German language skills are an advantage.
- Competitive salary range of £32,000 to £38,000, plus a discretionary bonus scheme.
- A great selection of benefits, including 25 days holiday, pension contributions, death in service life assurance, and more.
Avidity Science - EMEA is an equal opportunities employer and welcomes applications from diverse candidates. To be considered for this role, you must have a pre-existing right to work in the UK.