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Field Services Technician

2 months ago

Harrogate, North Yorkshire, United Kingdom Avidity Science - EMEA Full time
Job Title: Field Services Engineer

We are seeking a highly skilled Field Services Engineer to join our team at Avidity Science - EMEA. As a Field Services Engineer, you will be responsible for providing exceptional service to our clients in the Healthcare and Scientific Research market.

Key Responsibilities:
  • Carry out on-site preventive maintenance visits and electrical / mechanical fault finding of equipment, including our range of water treatment and other laboratory systems, repairs and emergency response visits.
  • Commission and install laboratory equipment, such as Lab water products, CO2 Incubators, autoclaves and air flow cabinets, and provide after-sales technical and commercial support.
  • Work from technical documents, including installation manuals, maintenance manuals, etc.
  • Complete required service documentation to the required level and complete call reports.
  • Work within a team to provide best customer experience and communicate with our Service Office team daily.
  • Maintain car stock inventory of spare parts.
  • Follow Health and Safety Procedures.
  • Perform other duties as assigned.
Requirements:
  • NVQ or higher in Mechanical, Electrical or Chemical Engineering or similar, or proven experience.
  • A full UK driving license is required.
  • Experience of working as a Service Engineer, Test Engineer or in a field-based technical support role is essential.
  • Working knowledge of electrical / mechanical equipment is essential.
  • Experience with reverse-osmosis water systems and/or biosafety airflow cabinets is a distinct advantage.
  • Knowledge of the Healthcare and Scientific market is desirable but not essential.
  • Good organisational skills with an eye for detail and the ability to prioritise workload and manage multiple tasks.
  • Passionate about providing a first-class service to our customers. Willing to react to customer needs at short notice.
  • A professional and diligent approach to your work and communication with colleagues and customers. Able to work as part of a team and on your own.
  • Strong verbal and written communication skills, with the ability to communicate at all levels in a clear and concise manner.
  • A good level of IT competency; knowledge of PLC controls and Business CRMs.
  • Spoken French and German language skills are an advantage (as a team we also support customers outside of the UK).
What We Offer:
  • Competitive salary in the range of £32,000 to £38,000.
  • Discretionary bonus scheme.
  • Great selection of benefits, including:
    • 25 days holiday (plus public holidays).
    • Pension contributions matched up to 8%.
    • Death in service life assurance (3x Salary).
    • Enhanced family leave (inc. Maternity, Paternity and Shared Parental).
    • Vitality Private Healthcare.
    • Health Cash Plan.
    • Employee Assistance Programme.
    • Cycle to work scheme.
    • Workplace Nursery Scheme.
    • Octopus Money Coach Service.
    • Discounted Shopping vouchers.
    • Team social activities.

To be successful in this role, you will have a pre-existing right to work in the UK.