Head of Operations
1 week ago
About Us
Safetykleen is a leading provider of specialized services to businesses, with a strong focus on environmental sustainability and customer satisfaction.
Job Summary
We are seeking a highly skilled and innovative leader to join our team as the Head of Contact Centre. As a key member of our operations team, you will be responsible for driving continuous improvement initiatives across our organization.
Key Responsibilities
- Lead initiatives to enhance machine performance, reliability, and safety, while integrating new technologies and ensuring alignment with industry standards.
- Foster innovation, oversee R&D projects, and introduce cutting-edge solutions and best practices.
- Develop and implement process improvements to increase efficiency and reduce costs.
- Collaborate with cross-functional teams to drive business growth and customer satisfaction.
- Provide leadership and guidance to team members to ensure successful project delivery.
What We Offer
- 30 days holiday plus Bank Holidays.
- ~4% Contributory Pension scheme.
- ~ Family Life assurance of 3 times life cover salary.
- ~ Private healthcare scheme from day 1.
- ~ Enhanced maternity and paternity pay.
- ~ Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership.
- ~ Discount and cashback at many retailers.
- ~ Cycle to work scheme.
- ~ Employee Assistance Program with 24/7 confidential helpline support for employees.
- ~ Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
- ~ Employee recognition program.
- ~ Employee referral scheme.
Requirements
- Proven experience in engineering management, with a focus on machine design and continuous improvement.
- Excellent analytical, problem-solving, and project management skills.
- Strong leadership and communication skills, with the ability to motivate and guide team members.
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