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Energy Systems Coordinator
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We are seeking a highly skilled and organized Operational Support Specialist to join our team at Energy Systems Catapult. The successful candidate will play a pivotal role in enhancing the ongoing operations for our Living Lab trials and other assets, ensuring their smooth introduction and running.
Key Responsibilities- Support the development and deployment of technical support to consumers, participants, and local authorities using our various platforms.
- Interface with stakeholders, including Living Lab participants, colleagues, and commercial partners, utilizing strong communication skills.
- Review reports to monitor data quality, investigate gaps in data, and escalate issues as necessary.
- Report and track operational bugs in the platform software.
- Manage day-to-day work priorities and escalate work when necessary.
- Contribute to risk and quality assessment and management.
- Support the installation and decommissioning of technologies, tracking installations, stock levels, and linking status.
- Ensure compliance with legal obligations, such as GDPR, and relevant operational and business procedures.
- Strong interpersonal and communication skills, with the ability to convey technical information clearly and concisely.
- Excellent organizational skills, with the ability to work on multiple projects simultaneously and prioritize tasks effectively.
- Collaborative and flexible, with the ability to work cross-functionally with other teams.
- Willingness to develop new skills and support tools and systems.
- A focus on continuous improvement, with the ability to adapt to changing demands and priorities.
- Interest in decarbonization and/or the energy sector.
- Experience in customer service or a similar role.
- Problem-solving skills, with the ability to fully understand issues and prevent them from happening again.
- Experience with large datasets, particularly using reports and queries within Tableau.
- Experience complying with GDPR.
- Risk and quality assessment and management.
- Managing trials and products (New Product Introduction).
- Working in cross-functional project teams.