Operational Support Associate

1 month ago


Birmingham, Birmingham, United Kingdom Energy Systems Catapult Full time
Job Summary

The Energy Systems Catapult is seeking an experienced Operational Support Associate to join our Operations Team. As an Operational Support Associate, you will play a vital role in enhancing the ongoing operations for Living Lab trials and other assets across the business.

Key Responsibilities
  • Support the development and deployment of technical support to consumers, participants, and local authorities using our various platforms.
  • Interface with stakeholders using strong communication skills.
  • Review reports to monitor data quality and investigate any gaps in data.
  • Report and track operational bugs in the platform software.
  • Manage day-to-day work priorities and escalate work where necessary.
  • Contribute to risk and quality assessment and management.
  • Support the installation and decommissioning of technologies into homes.
  • Ensure compliance with legal obligations and operational procedures.

Requirements
  • Strong interpersonal and communication skills.
  • Excellent organisational skills.
  • Collaborative and flexible mindset.
  • Willingness to develop new skills and support tools and systems.
  • A focus on continuous improvement.

Desirable Experience
  • Interest in decarbonisation and/or the energy sector.
  • Experience in customer service or a similar role.
  • Problem-solving skills with an eagerness to fully understand the issue.
  • Experience complying with GDPR.
  • Risk & quality assessment and management.
  • Managing trials and products.
  • Working in cross-functional project teams.

About Us
The Energy Systems Catapult is a UK-based organisation that supports the transition to a low-carbon economy. We work with industry, academia, and government to develop and deploy new energy technologies and business models.

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