Operational Support Associate
1 month ago
The Energy Systems Catapult is seeking an experienced Operational Support Associate to join our Operations Team. As an Operational Support Associate, you will play a vital role in enhancing the ongoing operations for Living Lab trials and other assets across the business.
Key Responsibilities
- Support the development and deployment of technical support to consumers, participants, and local authorities using our various platforms.
- Interface with stakeholders using strong communication skills.
- Review reports to monitor data quality and investigate any gaps in data.
- Report and track operational bugs in the platform software.
- Manage day-to-day work priorities and escalate work where necessary.
- Contribute to risk and quality assessment and management.
- Support the installation and decommissioning of technologies into homes.
- Ensure compliance with legal obligations and operational procedures.
Requirements
- Strong interpersonal and communication skills.
- Excellent organisational skills.
- Collaborative and flexible mindset.
- Willingness to develop new skills and support tools and systems.
- A focus on continuous improvement.
Desirable Experience
- Interest in decarbonisation and/or the energy sector.
- Experience in customer service or a similar role.
- Problem-solving skills with an eagerness to fully understand the issue.
- Experience complying with GDPR.
- Risk & quality assessment and management.
- Managing trials and products.
- Working in cross-functional project teams.
About Us
The Energy Systems Catapult is a UK-based organisation that supports the transition to a low-carbon economy. We work with industry, academia, and government to develop and deploy new energy technologies and business models.
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