Creative Event Operations Manager

2 weeks ago

StainesuponThames, Surrey, United Kingdom Crescendo Event Communication Limited Full time
About the Role

We are seeking an exceptional process manager and administrator to join our team of project managers, producers, and creatives at Crescendo Event Communication Limited. As a key member of our operations team, you will play a vital role in supporting the delivery of a wide range of projects and experiences, ensuring excellent client service and business goals.

Key Responsibilities
  • Manage both a virtual and physical office, including telephones, Microsoft Teams, SharePoint, licenses, online accounts, and other essential services.
  • Liaise with external contractors and the landlord on office matters, ensuring a smooth and efficient operation.
  • Plan and implement essential office services, such as printing, post, archiving, cleaning, waste disposal, and recycling.
  • Stock the office with supplies, including stationery, good coffee, and healthy snacks.
  • Liaise with the IT Director and HR Director to ensure policies and procedures are up-to-date and adhered to.
  • Oversee the IT helpdesk provider and assist with the management and upkeep of marketing tools, such as CRM, website, and social media.
  • Resource management, including sourcing and managing inventory of uniforms and event equipment.
  • Assist the Managing Director and IT Director in specifying, implementing, and managing a new Enterprise Resource Planning system (ERP).
  • Proofread documents, such as proposals and project plans, and assist with project reconciliation.
  • Data management of registrations and logistics support on events.
  • Accommodation research, booking, and commissions.
  • Manage office H&S and assist the project team with onsite H&S packs.
  • Support the team with research, including identifying new experiential trends, unusual venues, and sourcing materials for installations.
  • Facilitate the onboarding and offboarding of team members, including updating information for payroll.
  • Organise regular team meetings, travel arrangements, and celebrations.
  • Manage team benefits and Employee Assistance Programme.
  • Keep Bright HR up-to-date, including leave, absences, and training opportunities.
  • Organise regular client hospitality events.
About Us

Crescendo Event Communication Limited is a creative events agency founded in 2003. We deliver over 100 events from our small but mighty team of hardworking and fun individuals through our two brands, Crescendo and Fruitful. We are committed to providing excellent client service and business goals, and we are looking for a talented individual to join our team.

What We Offer
  • A hybrid working arrangement, with an expectation to be in the office 3 days per week.
  • The opportunity to work on-site at events to assist the team.
  • A flexible attitude to work requirements, with a willingness to pitch in with other parts of the business.
  • A competitive salary and benefits package.
  • The chance to work with a talented and dynamic team.
Requirements
  • Advanced knowledge and experience with Microsoft Suite (Google Suite knowledge a bonus).
  • Experience of working with commercial finance and payment systems, such as Xero or a similar accounts package.
  • A flexible attitude to work requirements.
  • Self-motivation, as sometimes working alone will be required.
How to Apply

If you are a motivated and organized individual with a passion for events and administration, please submit your application, including your CV and a cover letter, to [insert contact information].

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