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E-commerce Customer Support Specialist
2 months ago
About Us:
At Funky Chalk, we are committed to providing outstanding customer support in the realm of cue sports. We are currently seeking a passionate E-commerce Customer Support Specialist who will take charge of the customer experience, ensuring that all inquiries and issues are addressed with the utmost care.
Key Responsibilities:
In this role, you will be responsible for managing customer inquiries through various channels, including phone and email. Your duties will encompass:
- Processing returns and exchanges efficiently.
- Managing customer feedback and reviews across platforms.
- Submitting claims for lost or damaged shipments.
A genuine interest in cue sports, particularly snooker and pool, is a plus.
Company Overview:
Funky Chalk LTD is a family-owned online retailer specializing in snooker and pool equipment. We are experiencing a period of growth and are looking for a Customer Support Executive to join our dynamic and friendly team within a thriving e-commerce environment, offering ample opportunities for career advancement.
Essential Duties:
- Responding to customer inquiries promptly.
- Assisting with trade sales administration, including accurate order entry.
- Monitoring and addressing customer reviews on platforms like Amazon and eBay.
- Submitting weekly claims for missing or damaged parcels to various carriers.
Additional Responsibilities:
- Maintaining listings for b-stock on eBay and social media platforms.
- Compiling reports on damages and losses from carrier claims.
- Stock replenishment and inventory management.
Qualifications:
We are looking for candidates with:
- Previous experience in customer service within an e-commerce setting.
- Familiarity with customer service tools and software.
- Strong computer skills and proficiency in Microsoft Office.
- Experience with inventory and order management systems.
This role description outlines the expected duties of the E-commerce Customer Support Specialist and may be subject to adjustments as needed.