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E-commerce Customer Support Specialist

2 months ago


Pudsey, Leeds, United Kingdom Funky Chalk Full time

About Us:
At Funky Chalk, we are committed to providing outstanding customer support in the realm of cue sports. We are currently seeking a passionate E-commerce Customer Support Specialist who will take charge of the customer experience, ensuring that all inquiries and issues are addressed with the utmost care.

Key Responsibilities:
In this role, you will be responsible for managing customer inquiries through various channels, including phone and email. Your duties will encompass:

  • Processing returns and exchanges efficiently.
  • Managing customer feedback and reviews across platforms.
  • Submitting claims for lost or damaged shipments.

A genuine interest in cue sports, particularly snooker and pool, is a plus.

Company Overview:
Funky Chalk LTD is a family-owned online retailer specializing in snooker and pool equipment. We are experiencing a period of growth and are looking for a Customer Support Executive to join our dynamic and friendly team within a thriving e-commerce environment, offering ample opportunities for career advancement.

Essential Duties:

  • Responding to customer inquiries promptly.
  • Assisting with trade sales administration, including accurate order entry.
  • Monitoring and addressing customer reviews on platforms like Amazon and eBay.
  • Submitting weekly claims for missing or damaged parcels to various carriers.

Additional Responsibilities:

  • Maintaining listings for b-stock on eBay and social media platforms.
  • Compiling reports on damages and losses from carrier claims.
  • Stock replenishment and inventory management.

Qualifications:
We are looking for candidates with:

  • Previous experience in customer service within an e-commerce setting.
  • Familiarity with customer service tools and software.
  • Strong computer skills and proficiency in Microsoft Office.
  • Experience with inventory and order management systems.

This role description outlines the expected duties of the E-commerce Customer Support Specialist and may be subject to adjustments as needed.