Customer Service Representative

3 days ago

Coventry, Coventry, United Kingdom MSX INTERNATIONAL Full time

Customer Service Representative

Up to £28,000

Hybrid - 40 hours per week

6-month fixed contract

Whitley, Coventry

Are you passionate about delivering exceptional customer experiences?

MSX International is seeking a skilled Customer Service Representative to join our team

At MSX, we empower movers and makers to thrive in an ever-changing world by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.

The Jaguar Land Rover Customer Service Representative will contribute to our well-performing Chat customer service, adding value to our customers.

The Role

We're undergoing a technology transformation, and we need to resource up our UK CRC (Client Relationship Centre) to support the increased chat demand. You will support customers on multiple channels, including Chat and Social Media.

As part of this role, the JLR Customer Service Representative will:

  • Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  • Record events and problems and their resolutions.
  • Liaise with Clients; work hand in hand with JLR individuals and teams.
  • Ensure all correct processes and procedures are followed.

In your first 90 days, you will:

  • Meet everyone in our team.
  • Attend our corporate induction.
  • Be introduced to our Purpose, Vision, and Mission.
  • Learn our Values and Behaviours and embed them into your role.
  • Be set goals and objectives aligned to the MSX strategy.
  • Learn about the UK market and our brands (Range Rover, Discovery, Defender, Jaguar).

About You

This is an excellent opportunity for a technically confident individual who can hit the ground running and has great interpersonal and communications skills.

Our ideal JLR Customer Service Representative will have:

  • Customer service/call centre experience.
  • Good problem-solving skills and communication skills.
  • Basic knowledge of PC and MS Office – Excel, PowerPoint, etc.
  • A keen interest in technology, keeping abreast of advances and news.

In addition to the core skills, experience, and knowledge required to be a success, our ideal candidate will live by the MSX values of:

  • Getting it done.
  • Proving our words with our actions.
  • Creating a better tomorrow for our clients, every single day.
  • Fearlessly exploring new roads.
  • Delivering on our commitments.
  • Being exceptional teammates.

If you can demonstrate that you are customer-focused and have the ability to communicate effectively, we want to hear from you.

What's in it for you?

When you join our team, you become part of the MSX International family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry.

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are an inclusion, Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

  • Up to £28,000.
  • Paid business mileage.
  • Annual leave days per year + bank holidays.
  • Company contributory pension plan.
  • Global career development opportunities.

Working pattern and location

  • 40 hours per week.
  • 6-month fixed contract.
  • Tuesday and Wednesday in office – Monday, Thursday, and Friday Home Office.
  • Shifts: or.
  • Location: Whitley, Coventry.
  • First 6 weeks training and induction in Whitley in the UK CRC.

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry-leading expertise that spans:

  • Consumer Engagement.
  • Parts, Accessories & Service Performance.
  • Actionable Insights.
  • Diagnostics & Repair Enhancement.
  • Warranty and Repair Efficiency.
  • Technical Information.
  • Learning Solutions.
  • Sales Performance.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions.

The MSXI Vision

To enhance every journey in the world of mobility.

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