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Senior Operational Leader
2 months ago
We are seeking a highly skilled and experienced Senior Operational Leader to join our team at the Department for Work and Pensions. As a key member of our leadership team, you will play a critical role in driving transformational change and delivering exceptional customer service.
Key Responsibilities- Lead a large, geographically diverse team of Higher Executive Officers, setting strategic business priorities and driving performance against key objectives.
- Develop and implement effective strategies to improve service delivery, quality, and performance.
- Collaborate with multiple stakeholders, including senior representatives from other government departments and external bodies, to build strong relationships and achieve excellent outcomes.
- Provide visible, effective leadership through regular site visits, engaging with and communicating key messages to obtain buy-in.
- Motivate teams to operate flexibly, seeking feedback, listening, and acting on it, setting performance standards, and personalizing services for customers.
- Encourage creative thinking and collaborative working between teams and directorates to drive innovation and service improvements.
- Contribute to people planning activities, ensuring appropriate and effective deployment of people and resources within and between sites.
- Develop a holistic grasp of all customer types, enabling you to lead, design, and manage new business roles and processes that continuously improve the quality of customer experience.
- Ensure all matters are dealt with promptly and sensitively, in line with DWP policies and procedures, and legislative frameworks, managing risk exposure by overseeing compliance.
- Strong and effective transformational leadership experience, with the ability to communicate with clarity, conviction, and enthusiasm with large groups of colleagues, partners, and stakeholders to drive positive outcomes.
- Experience and knowledge of leading large diverse teams and delivering through others when there are conflicting demands to maintain performance while keeping overall responsibility.
- Ability to drive performance improvement through proactive management of processes and ensuring compliance with performance management policies and procedures.
- Empower and encourage your people, providing real opportunities for people to develop their strengths and innovate.
- Role model a continuous learning culture, actively supporting the use of apprenticeships and other learning and development opportunities.
- Knowledge of risk assessment processes, business continuity planning, and diversity impact assessments.
- Ability to understand and engage with change and inspire and obtain buy-in from colleagues by encouraging discussion, initiative, and ideas in support of the long-term DWP vision.
- Resilience in overcoming difficulties and taking ownership for resolving issues.
- Effective monitoring of performance, sound analytical skills, and the ability to effectively interpret and use management information to deliver against performance objectives while maintaining quality.
We'll assess you against these behaviours during the selection process:
- Leadership
- Delivering at Pace
- Managing a Quality Service
- Making Effective Decisions
Alongside your salary, the Department for Work and Pensions contributes towards you being a member of the Civil Service Defined Benefit Pension scheme.
We also have a broad benefits package built around your work-life balance, including:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time, and compressed hours.
- Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro-rata for part-time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme, and an employee discount scheme.
- Health and wellbeing support, including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA, a first-class programme of competitions, activities, and benefits for its members (subscription payable monthly).
- Family-friendly policies, including enhanced maternity and shared parental leave pay after 1 year's continuous service.
- Funded learning and development to support progress in your role and career, including industry-recognised qualifications and accreditations, coaching, mentoring, and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks, including the Women's Network, National Race Network, National Disability Network (THRIVE), and many more.
