Telecoms IT Support Specialist

1 week ago

Chester, Cheshire, United Kingdom NMS Recruit Limited Full time
Job Title: Telecoms IT Support Technician

We are seeking a skilled Telecoms IT Support Technician to join our team at NMS Recruit Limited. As a key member of our Technical Support Team, you will be responsible for delivering outstanding customer service while effectively managing customer expectations.

Key Responsibilities:
  • Address faults, requests, and inquiries for customers concerning broadband and hosted telephony services
  • Process and fulfil VoIP orders for customers, including hardware provisioning and the potential installation
  • Assume full responsibility for resolving the issue and ensuring regular and proactive updates are provided to both internal users and external customers
  • Deliver product training to customers in order to ensure full understanding of products and services delivered
Requirements:
  • Experience within an IT Support based role, ideally within the Telecoms sector but this isn't essential
  • Experience working with Network Hardware e.g. PCs, switches, routers and firewalls
  • Experience with Networking technologies e.g. TCP/IP, DNS, VPNs and router configuration
  • Experience with Telephony Systems e.g. Hosted/IP telephony systems and SIP trunks
  • A concise, confident and clear communicator
  • A noticeable passion for learning new technologies and the want to develop professionally
About Us:

NMS Recruit Limited is a well-valued and award-winning client of ours, located in the Chester area. They offer multiple bespoke services across the telecoms industry to their growing client base in order to find the correct solution for them after understanding their requirements.

This is an excellent opportunity to contribute to their dynamic environment and grow alongside them as you'll be picking up a plethora of new skills. The vision is that this individual will be a key member of the team and that you will grow as a Telecoms IT professional across a number of key areas within the sector.

Please apply by clicking online or for further information, you can find me on LinkedIn, just search for Chris Brett and we can arrange a chat from there.

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