Telecoms IT Support Specialist
3 weeks ago
Job Summary:
NMS Recruit Limited is seeking a highly skilled Telecoms IT Support Technician to join our team. As a key member of our Technical Support Team, you will be responsible for delivering outstanding customer service and resolving technical issues related to broadband and hosted telephony services.
Key Responsibilities:
- Provide exceptional customer service and support to internal and external customers
- Address technical issues and resolve faults related to broadband and hosted telephony services
- Process and fulfill VoIP orders, including hardware provisioning and installation
- Deliver product training to customers to ensure full understanding of products and services
Requirements:
- Experience in an IT Support role, preferably in the Telecoms sector
- Knowledge of Network Hardware, including PCs, switches, routers, and firewalls
- Experience with Networking technologies, such as TCP/IP, DNS, VPNs, and router configuration
- Experience with Telephony Systems, including Hosted/IP telephony systems and SIP trunks
- Excellent communication and problem-solving skills
What We Offer:
NMS Recruit Limited offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.
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