Supervisor, Support Services Manager

1 month ago

Manchester, United Kingdom Deloitte LLP Full time
Job Description

Deloitte is seeking a highly skilled and experienced Support Services Supervisor to join our team. As a Support Services Supervisor, you will be responsible for managing the day-to-day operations and performance of an Onsite Technical Analyst team. This is a critical role that requires strong leadership, interpersonal, and communication skills to interact effectively with both the business and IT Services organization.

Key Responsibilities
  • Lead and manage a team of skilled technicians providing Onsite, client-facing Techbar, and build services for high-volume user sites with complex software and hardware environments.
  • Implement and run daily, weekly, and monthly operational meetings to facilitate the delivery of services to Service Level Agreements (SLAs) and ensure timely provision of KPIs.
  • Manage the customer escalation process to ensure a timely response and management of IT escalations raised by the Business Relationship Management team.
  • Collaborate with other support channel service supervisors and management to ensure alignment in the management of incident and service request ownership between Onsite, Build, Webforms, IT Service Desk, and 2LS teams.
  • Drive a culture of Continual Service Improvement (CSI) and regularly report on outcomes and results.
  • Ensure that IT security standards are maintained in accordance with policies and procedures.
  • Manage the customer satisfaction (CSAT) process ensuring regular review and reporting on the results of the CSAT survey, identifying and actioning on areas of improvement.
Requirements
  • Strong leadership, interpersonal, and communication skills to interact effectively with both the business and IT Services organization.
  • Demonstrable experience of leading teams providing Onsite, client-facing Techbar, and build services for high-volume user sites with complex software and hardware environments.
  • Intermediate to high proficiency with ServiceNow ITSM module.
  • Excellent technical knowledge of end-user technology and IT peripherals.
  • Ability to work independently without strong guidance or existing processes.
  • Experience of producing and maintaining comprehensive technical and operational processes.
  • Experience in leading and delivering infrastructure and End User Technology (EUT) projects.
  • ITIL Foundation certification.
About Deloitte

Deloitte is a global professional services firm that provides audit, tax, consulting, and financial advisory services to a wide range of clients. We are committed to making a positive impact on society and the environment, and we strive to create a workplace culture that is inclusive, diverse, and supportive of our people.

What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a global organization and contribute to our mission to make a positive impact on society.
  • A collaborative and supportive work environment.
  • The chance to develop your skills and career in a dynamic and fast-paced industry.

  • Supervisor, Support Services Manager

    2 weeks ago

    Manchester, United Kingdom Deloitte LLP Full time

    Job DescriptionDeloitte is seeking a highly skilled and experienced Support Services Supervisor to join our team. As a key member of our Central Business Services (CBS) team, you will be responsible for managing the day-to-day operations and performance of our Onsite Technical Analyst team.Key Responsibilities:Lead and manage a team of skilled technicians to...

  • Supervisor, Support Services Manager

    2 weeks ago

    Manchester, United Kingdom Deloitte LLP Full time

    Job DescriptionDeloitte is seeking a highly skilled and experienced Support Services Supervisor to join our team. As a key member of our Central Business Services (CBS) team, you will be responsible for managing the day-to-day operations and performance of our Onsite Technical Analyst team.Key Responsibilities:Lead and manage a team of skilled technicians to...

  • Cleaning Supervisor

    5 months ago

    Manchester, United Kingdom Premier Support Services Full time

    **We are looking to recruit 1 x Cleaning Supervisor required for Monday to Friday from 16:09 to 18:30.** **Cleaning in an educational environment.** **Pay rate: £12.50 per hour** The initial principle duties of a Cleaner will include: - Carry out all cleaning tasks in accordance with the work schedule. - All work to be completed in accordance with...

  • Service Support Supervisor

    2 days ago

    Manchester, United Kingdom CV-Library Full time

    £50,000 - £55,000 Basic + Vehicle + Package + Progression + Enhanced Pension + Private Healthcare Manchester Are you an experienced Service Supervisor or Senior Engineer looking to take the next step in your career? If so, a great opportunity to work for a leading company within the renewable power generation sector where you can utilise your...

  • Waste Management Supervisor

    4 weeks ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Join Our Team as an Assistant SupervisorWe are seeking a highly motivated and organized Assistant Supervisor to join our team at Biffa Waste Services. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our waste management services to our customers.Key Responsibilities:Supervise and lead daily operational...

  • Waste Management Supervisor

    4 weeks ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Join Our Team as an Assistant SupervisorWe are seeking a highly motivated and organized Assistant Supervisor to join our team at Biffa Waste Services. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our waste management services to our customers.Key Responsibilities:Supervise and lead daily operational...

  • Waste Management Supervisor

    1 month ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Join Our Team as an Assistant SupervisorBiffa Waste Services is a leading provider of waste management solutions, and we're seeking an experienced Assistant Supervisor to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Supervise and lead...

  • Waste Management Supervisor

    1 month ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Join Our Team as an Assistant SupervisorBiffa Waste Services is a leading provider of waste management solutions, and we're seeking an experienced Assistant Supervisor to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Supervise and lead...

  • Waste Management Supervisor

    2 weeks ago

    Manchester, United Kingdom Biffa Waste Services Limited Full time

    Job Title: Waste Management SupervisorAbout the Role:We are seeking a highly skilled and experienced Waste Management Supervisor to join our team at Biffa Waste Services Limited. As a Waste Management Supervisor, you will be responsible for supervising and leading a team of waste collection operatives to ensure that all waste management services are...

  • Waste Management Supervisor

    1 month ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Join Our Team as an Assistant SupervisorBiffa Waste Services is a leading provider of waste management solutions, and we're looking for a skilled Assistant Supervisor to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Supervise and lead a...

  • Waste Management Supervisor

    3 weeks ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Join Our Team as an Assistant SupervisorBiffa Waste Services is a leading provider of waste management solutions, and we're looking for a skilled Assistant Supervisor to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Supervise and lead a...

  • Waste Management Supervisor

    3 weeks ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Join Our Team as an Assistant SupervisorBiffa Waste Services is a leading provider of waste management solutions, and we're looking for a skilled Assistant Supervisor to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Supervise and lead a...

  • Waste Management Supervisor

    1 month ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Join Our Team as an Assistant SupervisorBiffa Waste Services is a leading provider of waste management solutions, and we're looking for a skilled Assistant Supervisor to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Supervise and lead a...

  • Waste Management Supervisor

    1 month ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Join Our Team as an Assistant SupervisorBiffa Waste Services is a leading provider of waste management solutions, and we're looking for a skilled Assistant Supervisor to join our team. As a key member of our operations team, you'll play a vital role in ensuring the smooth delivery of our services to our customers.Key Responsibilities:Supervise and lead a...

  • Night Shift Supervisor

    2 months ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Shift Supervisor to join our team at Biffa Waste Services. As a Night Shift Supervisor, you will be responsible for overseeing the work of several operational teams, ensuring they work safely and efficiently.Key ResponsibilitiesOperational Management: Monitor and evidence that collection and...

  • Night Shift Supervisor

    2 months ago

    Manchester, United Kingdom Biffa Waste Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Shift Supervisor to join our team at Biffa Waste Services. As a Night Shift Supervisor, you will be responsible for overseeing the work of several operational teams, ensuring they work safely and efficiently.Key ResponsibilitiesOperational Management: Monitor and evidence that collection and...

  • Site Cleaning Supervisor

    4 months ago

    Manchester, United Kingdom Total Support Services Ltd Full time

    **Cleaner roles** We are currently recruiting for a Cleaning Supervisor in one of our prestigious sites in Manchester City Centre. **Immediate Start.** **Hours**: Monday to Friday 07:00am - 15:00pm **Rate of pay**: £11.90 per hour **Duties to include**: Sweeping Mopping Vacuuming Damp wiping Polishing Any other general cleaning duties, as and when...

  • Waste Management Supervisor

    1 month ago

    Manchester, United Kingdom Biffa Waste Services Limited Full time

    {"title": "Waste Collection Supervisor", "description": "Join Our Team as a Waste Collection SupervisorBiffa Waste Services Limited is seeking a highly skilled and experienced Waste Collection Supervisor to join our team. As a key member of our operations team, you will be responsible for supervising and leading our collections and street cleansing crews to...

  • Waste Management Supervisor

    1 month ago

    Manchester, United Kingdom Biffa Waste Services Limited Full time

    {"title": "Waste Collection Supervisor", "description": "Join Our Team as a Waste Collection SupervisorBiffa Waste Services Limited is seeking a highly skilled and experienced Waste Collection Supervisor to join our team. As a key member of our operations team, you will be responsible for supervising and leading our collections and street cleansing crews to...

  • Waste Management Supervisor

    2 months ago

    Manchester, United Kingdom Biffa Waste Services Full time

    {"title": "Collections Supervisor Role", "description": "Join Our Team at Biffa Waste ServicesWe are seeking a highly skilled and experienced Collections Supervisor to join our team at Biffa Waste Services. As a key member of our operations team, you will be responsible for supervising and leading our collections crews to deliver exceptional service to our...