IT Support Specialist

1 month ago


Old Town, United Kingdom QA Limited Full time
About the Role

We are seeking a highly motivated and enthusiastic IT Support Engineer Apprentice to join our team in Edinburgh. As a key member of our help desk team, you will be responsible for providing technical support to our clients across multiple locations.

As a Network Engineer Apprentice, you will have the opportunity to work on a variety of IT projects, including small networking and connectivity projects, and will be expected to demonstrate your ability to lead on larger deployments over time.

Key Responsibilities:

  • Provide technical support to clients across multiple locations
  • Work on small networking and connectivity projects
  • Support requests are logged accurately and prioritized with service level agreements
  • Collaborate with end-users, departments, and management teams

Desirable Skills:

  • Strong passion for IT
  • Excellent communication skills
  • Willingness to learn
  • Passion for customer service
  • Organised and proactive
  • Team player
  • Good timekeeping
  • Driving license or willingness to learn

Benefits:

  • Health insurance scheme
  • 28 days holiday including bank holidays
  • Professional and industry training available
  • Flexible working hours around core office hours available
  • Company pension scheme
  • Company social events

Future Prospects:

A full-time role on completion of apprenticeship, with the option of progression within the wider IT team.

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.



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