Operational Manager

6 days ago


Braintree, Essex, United Kingdom Creative Support Full time

Job Summary:

Creative Support is seeking a highly skilled and experienced Registered Service Manager to lead the operational management of a specialist supported living service. As a key member of our team, you will be responsible for ensuring the delivery of high-quality care and support to individuals with complex needs.

Key Responsibilities:

  • Recruit, select, and manage a team of staff to meet the needs of service users
  • Ensure continuous, reliable, and consistent service delivery
  • Manage and deploy staff to meet the needs of service users
  • Perform quality and contract monitoring processes to ensure compliance with CQC standards and contract requirements
  • Develop and implement effective behavior support strategies and positive risk management approaches
  • Ensure that care and support delivered is truly personalized and provided in accordance with agreed care plans
  • Promote a culture of responsive, person-centered practice and active support across the service
  • Manage and maintain relationships with stakeholders, including service users, families, and commissioners
  • Ensure that the service is compliant with all relevant laws, regulations, and standards

Requirements:

  • At least three years of experience supporting individuals with complex needs, including those with learning disabilities and/or autism
  • At least two years of supervisory or management experience
  • Relevant experience in implementing Positive Behavioral Support (PBS) and positive risk management approaches
  • Excellent assessment, support planning, and report writing skills
  • Good knowledge of CQC requirements and care standards
  • Good knowledge of PBS principles and strategies, as well as legal and good practice frameworks

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • The opportunity to make a real difference in the lives of individuals with complex needs

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