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Front of House Receptionist

2 months ago


Barrow, Cumbria, United Kingdom Securitas Security Services Full time
About the Role

We are seeking a highly skilled and experienced Front of House Receptionist to join our team at Securitas Security Services. As a key member of our team, you will be responsible for delivering a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s).

Our ideal candidate will have a passion for delivering exceptional customer service, a strong ability to work under pressure, and excellent communication and interpersonal skills. You will be responsible for ensuring the safety and protection of our clients' people, property, and information, while maintaining a professional and service-oriented demeanor at all times.

Responsibilities
  • Meet and greet all staff, visitors, and contractors in a professional and personable manner
  • Deliver a consistently high-end customer-focused experience
  • Embody a high-performance approach and encourage colleagues to do the same
  • Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
  • Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
  • Assist in emergency situations
  • Provide timely and accurate information
  • Respond appropriately to varying and fast-changing priorities
  • Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
  • Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity, and culture of both
Essential Skills
  • Highest quality personal appearance
  • Flexible, professional, and adept at working under pressure
  • Outstanding written, verbal, and oral communication skills
  • Customer-oriented with a passion for high-level service
  • Working knowledge of administrative computer packages such as MS Office
  • Polite and proactive
  • Punctual and trustworthy
  • Able to use initiative and highly adaptable
  • Experienced in Customer Service, Front of House, Concierge, Hosting, or Customer-facing role ideally within a corporate environment
  • Demonstrate the values of integrity, vigilance, and helpfulness which Securitas prides itself on
  • 5-Year checkable work history
  • SC clearance (we will assist to gain)
  • SIA licence (course provided, 6 days)