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Operational Excellence Specialist

2 months ago

Dartford, Kent, United Kingdom Tiffany & Co. Full time
{"Key Responsibilities": "Service Excellence

Provide exceptional service to clients, ensuring a seamless experience that sets Tiffany & Co. apart from the competition. Act as a trusted authority to resolve client concerns and complete servicing requirements efficiently.

Honour commitments as the client advocate between internal departments and business processes to resolve client dissatisfaction and build enduring relationships.

Demonstrate emotional intelligence in the escalation of service issues with the appropriate level of concern for the resolution and the client's experience.

Create loyalty to the Tiffany & Co. brand through delivering excellent service at all times.

Teamwork, Collaboration and Communication

Contribute to the success of the department through developing and maintaining effective working relationships and strong communication within the immediate team and key business partners.

Efficiency and Productivity

Provide efficient and timely processing of customer-owned merchandise service orders to and from customers, vendors, and TCO locations.

Manage the workflow of the TSC, including identifying and assigning parts and performing quality inspections of repaired merchandise.

Produce new sale and retail price update valuations ensuring accuracy and consistency.

Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence, and business processes.

Consistently meet departmental KPIs.

Requirements

Superior communication and interpersonal skills.

Previous service experience in a retail or contact centre environment.

Familiarity with workshop, servicing, repair processes, and associated terminology.

Authorisation to work and remain in the UK.

"}