Hospitality Team Member
1 week ago
About the Role
As a key member of our hospitality team, you will play a vital part in delivering exceptional customer experiences and creating a warm and welcoming atmosphere for our guests. You will work closely with our team to ensure that every customer has a memorable experience.
Key Responsibilities
- Provide outstanding customer service and ensure customer satisfaction
- Work collaboratively with the team to achieve sales targets and deliver excellent service
- Contribute to a positive and inclusive team environment
- Participate in ongoing training and development to enhance skills and knowledge
What We Offer
- Competitive hourly pay rate
- A share of tips in addition to your hourly pay
- Early wage withdrawal scheme
- 25% discount on food and drink at Shepherd Neame Managed Houses
- 25% discount on overnight Managed House Hotel bookings
- 20% discount on select purchases from the Visitor Centre Shop at Faversham
- Access to a Workplace Mental Health Platform
- Company pension plan
- Opportunities for career development and progression
- Flexible working hours
About Us
Shepherd Neame is a leading independent family business with a rich history spanning over 300 years. We pride ourselves on our commitment to quality, community, and customer satisfaction. Our award-winning visitor centre and over 300 pubs and hotels throughout London and the South East are a testament to our dedication to excellence.
Our Values
- Working Together
- Pride and Passion
- Authenticity
- Sheps Spirit
Who We Are
We are a diverse and inclusive team, passionate about creating a welcoming environment for all our customers and colleagues. We believe that everyone deserves respect, support, and opportunities to grow and develop. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you.
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