Healthcare Administrator

3 weeks ago

Exeter, Devon, United Kingdom InHealth Group Full time

About the Role

We are seeking a highly organized and detail-oriented Administrator to join our Failsafe team at InHealth Intelligence. As an Administrator, you will play a crucial role in ensuring the smooth operation of our Hospital Eye Service Department.

Key Responsibilities

  • Monitor all patients referred to the Hospital Eye Service Department in line with guidance and policy
  • Support the booking of appointments for patients based on their referral type in line with national set timelines
  • Ensure patients on discharge are referred back into the programme within the correct pathway and patients GP has been informed
  • Liaise with Maternity Units within the Hospital to ensure that all Diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme
  • Audit the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually
  • Review and respond to individual queries & data capture

Requirements

  • Educated to GCSE or equivalent qualifications and/or training/experience in Patient Care
  • Experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
  • Comfortable with audits and reporting
  • A good listener with excellent verbal and written communication skills
  • Aware of the importance of patient confidentiality and data protection
  • Able to maintain and ensure observation of robust internal quality assurance measures to meet national standards
  • Flexible in weekly working patterns and locations as required
  • A team player who is supportive, reliable and trustworthy
  • Approachable, dedicated and hardworking
  • A people person someone who enjoys working alongside and helping others
  • Calm and focused in challenging situations
  • Great at organising things and able to prioritise their workload
  • Good at attention to detail
  • Able to work well within set procedures

About Us

InHealth Intelligence is part of the InHealth Group, the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures.

We are a people-focused organisation, and our teams are integral in how we deliver our services. Our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

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