Current jobs related to Customer Service Quality Assurance Specialist - Newcastle Upon Tyne - CBSbutler
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Careers Full timeAbout the Role:We are seeking a Quality Assurance Specialist to join our team at Verisure Careers. As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest standards of customer service and operational excellence.Key Responsibilities:Call Monitoring: Listen to recorded calls to assess agent performance, compliance, and customer...
-
Quality Assurance Specialist
4 months ago
Newcastle upon Tyne, United Kingdom Ubisoft Full timeJob Description As a Quality Assurance Specialist, you'll be a driving force behind our commitment to exceptional player support and customer satisfaction. You'll work closely with our support teams to evaluate performance, provide constructive feedback, and implement strategies for continuous improvement. Your expertise in quality assurance and...
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom New Appointment Group Careers Full timeWe are seeking a Quality Assurance Specialist to work with our client in a 4on/4off schedule, from 6am to 6pm. The ideal candidate will have previous experience in QA or food handling within a food manufacturing environment, with a strong understanding of HACCP and an intermediate certificate in food hygiene.The main responsibilities of this role include...
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Theo James Recruitment Full time £15 - £17Quality Assurance SpecialistAt Theo James Recruitment, we are seeking a highly skilled Quality Assurance Specialist to join our team in Newcastle. As a Quality Assurance Specialist, you will play a vital role in ensuring the production of top-quality components for aerospace and other high-performance sectors.Key Responsibilities: Conduct inspections of...
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom https:harry-jamesgroup.comsitemap Full timeQuality Assurance SpecialistWe are seeking a Quality Assurance Specialist to join our team at Harry James Group. The successful candidate will be responsible for ensuring the quality of our work services, including planning and implementing quality control measures, defining work methods and quality control procedures, and communicating with clients and...
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Siemens Energy Full timeQuality Assurance SpecialistAbout the RoleAs a Quality Assurance Specialist at Siemens Energy, you will play a crucial role in ensuring the effective delivery of Marine QMS requirements. You will assist the Marine Quality Team Lead in developing processes for the future of Marine Quality and ensuring readiness for the delivery of business needs now and in...
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Home Group. As Assistant Quality Assurance Manager, you will play a key role in maintaining our ISO 9001 certification across our new build housing and other development activities.Key ResponsibilitiesEnsure our Document Management System is well maintained,...
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom WestRock Full timeJob SummaryWestRock is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for facilitating the analysis, design, and implementation of process solutions to drive quality performance improvements.Key ResponsibilitiesMonitor daily department performance KPIs to identify areas for...
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom WestRock Full timeJob SummaryWestRock is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for facilitating the analysis, design, and implementation of process solutions to drive quality performance improvements.Key ResponsibilitiesMonitor daily department performance KPIs to identify areas for...
-
Quality Assurance Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full timeThe RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Reed. As a key member of our QA team, you will play a crucial role in ensuring the quality of our software products.Your primary responsibilities will include:Developing and implementing test plans and test cases to ensure software meets requirementsConducting functional and...
-
Quality Assurance Specialist
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full timeThe RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Reed. As a key member of our QA team, you will play a crucial role in ensuring the quality of our software products.Your primary responsibilities will include:Developing and implementing test plans and test cases to ensure software meets requirementsConducting functional and...
-
Quality Assurance Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full timeThe RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Reed. As a key member of our QA team, you will play a crucial role in ensuring the quality of our software products.Your primary responsibilities will include:Developing and implementing test plans and test cases to ensure software meets requirementsConducting functional and...
-
Quality Assurance Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Full timeThe RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Reed. As a key member of our QA team, you will play a crucial role in ensuring the quality of our software products.Your primary responsibilities will include:Developing and implementing test plans and test cases to ensure software meets requirementsConducting functional and...
-
Quality Assurance Specialist
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everyturn Mental Health Full timeJob DescriptionWe are seeking a skilled Quality Assurance Specialist to join our team at {company}.The ideal candidate will have a strong background in software testing and quality assurance, with experience in developing and executing test plans, cases, and scripts.Duties include:Designing, developing, and executing test plans and casesIdentifying and...
-
Quality Assurance Specialist
8 hours ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Thrive Team Limited Full timeJob Title:Quality Assurance SpecialistJob Summary:A new opportunity has arisen for a Quality Assurance Specialist to join our team at The Thrive Team Limited. As a key member of the inspection team, you will be responsible for ensuring the quality of manufactured products in the fabrication and welding area.Key Responsibilities:Inspect fabricated and welded...
-
Quality Assurance Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Oakmoor Recruitment Full timeJob Title: External Quality Assurer - Engineering Training SectorWe are seeking a commercially aware and strong quality assurance professional with an engineering background to provide a QA and continual improvement service to UK Licensed Training Providers and some located overseas.Purpose of the Role:Ensuring that UK and international providers maintain...
-
Quality Assurance Specialist
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Oakmoor Recruitment Full timeJob Title: External Quality Assurer - Engineering Training SectorWe are seeking a commercially aware and strong quality assurance professional with an engineering background to provide a QA and continual improvement service to UK Licensed Training Providers and some located overseas.Purpose of the Role:Ensuring that UK and international providers maintain...
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Siemens Energy Full timeQuality Assurance SpecialistAbout the RoleKey ResponsibilitiesEnsure the effective delivery of Marine QMS requirements.Develop processes for the future of Marine Quality and ensure readiness for the delivery of business needs now and in the future.Manage delivery of Customer quality requirements.Manage non-conformance including investigations and...
-
Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, United Kingdom New Appointments Group Full timeJob SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at New Appointments Group. As a key member of our quality control team, you will be responsible for ensuring the highest standards of quality and safety in our manufacturing processes.Main Responsibilities:Conduct daily GMP audits of the warehouse, factory exterior, and...
-
Fire Risk Quality Assurance Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Hydrock Full timeFire Risk Quality Assurance SpecialistWe are seeking a highly skilled Fire Risk Quality Assurance Specialist to join our Fire Risk Management team. As a Fire Risk Quality Assurance Specialist, you will play a key part in supporting our Fire Risk Management business nationally, working collaboratively within the Fire Division to optimise our quality...
Customer Service Quality Assurance Specialist
3 months ago
Position Overview:
Our client, a prominent organization, is in search of Customer Service Regulatory Specialists with a background in Quality Assurance and Complaint Management. This role is pivotal in ensuring customer satisfaction and compliance within a dynamic contact center environment.
Key Responsibilities:
- Assist customers by simplifying complex issues and providing effective solutions.
- Collaborate with team members to address intricate requests that may require cross-departmental support.
- Take pride in delivering accurate resolutions for customers, striving for first-contact resolution.
- Thrive in a fast-paced setting that demands adherence to strict timelines.
The position necessitates a keen attention to detail, ensuring that all customer interactions align with both client and regulatory standards. Responsibilities include monitoring customer interactions conducted by colleagues and evaluating them against established criteria, as well as investigating and resolving customer grievances.
Candidate Profile:
The ideal candidate will possess experience with computer systems, particularly in Microsoft Excel.
A solid understanding of Financial Conduct Authority (FCA) regulations concerning complaint management, especially Dispute Resolution protocols and Customer Outcome Testing, is highly advantageous. Experience in other regulated sectors will also be considered valuable.
Exceptional written and verbal communication skills are crucial, particularly for engaging with customers regarding their concerns and documenting the outcomes of monitored interactions.
If you are passionate about delivering outstanding customer service and driving improvements in resolution processes, we encourage you to consider this opportunity.
