Service and Repair Coordinator
3 weeks ago
About The Company
Swatch Group stands as the leading global manufacturer of finished timepieces. With a diverse portfolio of 17 distinguished watch brands, the Group caters to various market segments and is also engaged in the production and distribution of jewelry, watch movements, and components.
Among its renowned brands are Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch, and Flik Flak. The Group boasts a robust distribution network and operates sophisticated retail boutiques under the names of Tourbillon and Hour Passion.
Additionally, Swatch Group plays a significant role in advanced nanomechanical, nanoelectronic, and Bluetooth technologies, which are crucial for watchmaking and various other industries.
Position Overview
The Customer Service Centre, located in Southampton, is dedicated to providing comprehensive servicing operations for the brands under the Swatch Group umbrella. We are in search of dedicated and meticulous individuals to take on the role of Service and Repair Administrator. This position is essential in guaranteeing that our clients receive precise and prompt estimates for their repair requirements. Responsibilities will encompass a range of administrative duties, including the formulation of service estimates, management of customer billing, and overseeing customer communications. You will operate within established KPIs, consistently prioritizing customer satisfaction.
Key Responsibilities:
- Estimate Development: Analyze diagnostic reports and generate accurate and timely estimates for clients.
- Customer Invoicing: Efficiently manage customer billing and invoicing processes.
- Query Management: Address email inquiries through a shared mailbox, ensuring responses are provided within SLA guidelines.
- Relationship Building: Foster and maintain effective communication and collaboration with other departments.
Candidate Profile
Desired Qualifications
The ideal candidate will demonstrate strong technical administration capabilities and uphold exceptional standards of accuracy and quality in a dynamic environment. Previous experience in a comparable role, particularly involving estimate creation and customer billing, is advantageous. Exceptional organizational and communication skills are essential, along with the ability to prioritize critical tasks and support team members effectively. A high level of IT proficiency is a must. The successful candidate will exhibit a positive and proactive attitude, with a commitment to personal and professional growth.
Skills and Experience Required:
- Technical Administration Expertise: Proven experience in technical administration, ideally in a role focused on estimate creation and customer billing, with a track record of meeting KPIs.
- Task Management: Ability to prioritize essential tasks and proactively assist colleagues with daily responsibilities.
- Detail Orientation: Strong attention to detail and accuracy, maintaining motivation during repetitive tasks.
- SLA and KPI Compliance: Experience in achieving service level agreements and KPIs.
- Communication Proficiency: Excellent written and verbal communication skills.
- Organizational Skills: Outstanding organizational and time management abilities.
- IT Competence: Strong IT skills, particularly with Microsoft Office applications.
Educational Requirements:
- Academic Background: Minimum of 5 GCSEs, including Maths and English (or equivalent qualifications).
Why Work With Us:
- Commitment to Excellence: Be part of a team that prioritizes precision and outstanding service.
- Professional Development: Opportunities for career advancement and personal growth.
- Engaging Work Environment: Thrive in a fast-paced and dynamic setting with a passionate team.
Language Requirement:
English
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