Maintenance Operations Manager

3 weeks ago

Castleford, Wakefield, United Kingdom M Group Services Full time
About The Role

We are seeking a highly skilled Maintenance Controller to join our Service & Compliance team based in Castleford. This is a 12-month fixed-term contract opportunity.

As a Maintenance Controller, you will be responsible for ensuring that planned maintenance events are managed in accordance with current Service Level Agreements and that the business delivers a "best in class" customer experience.

If you have experience and knowledge of the maintenance sector and are looking to work for an organisation that invests in you, please apply.

About M Group Services

M Group Services is a trusted employer to over 10,500 people in the UK and Ireland. We operate across 21 businesses in 240 locations, providing specialist infrastructure services in the water, energy, transport, and telecommunications sectors.

We believe in communication, growth, and development. Our employees feel trusted to get on with their work, and we promote an environment where work is interesting and challenging.

We work flexibly, empowering our colleagues to be happier and more productive. If you require a more flexible working arrangement, we would be happy to discuss this with you.

Key Responsibilities
  • Support with the scheduling of statutory inspections, examinations, calibrations, and service events for all Plant & Vehicles
  • Ensure that "best cost solutions" are adopted for the provision of all maintenance events
  • Contact customers to arrange and book compliance and service events, including MOTs
  • Process defect reports following a scheduled event and arrange remedial repairs as required
  • Process recharges in accordance with SLAs
  • Book external repairers and raise/ process POs for nominated contracts
  • Support the breakdown team during busy periods
What You'll Bring
  • Experience in a similar role within the plant and fleet sector
  • Strong commitment to delivering high standards of customer service
  • Able to prioritise workload and work to deadlines
  • Able to use a number of internal systems, with good IT skills and experience of Microsoft Office
  • Effective communication and interpersonal skills
  • Fleet Maintenance related software would be an advantage, but training will be provided
What's in it for You
  • 25 days' annual leave plus statutory holidays
  • Discretionary annual bonus
  • Contributory Pension scheme
  • Life Assurance
  • Access to our Employee Assistance Programme
  • Cycle to work scheme
  • Access to a wide range of discounts and special offers through our online rewards platform

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