Administrative Support Specialist

5 hours ago

Bolton, Bolton, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full time

We are seeking an experienced Administrative Assistant to join our team at Elvis Eckardt Recruitment & Sales Solutions Limited in Bolton. The successful candidate will play a critical role in ensuring smooth day-to-day operations, providing exceptional customer service, and maintaining compliance with FCA regulations.

Key Responsibilities:

  • Compliance: Act in a compliant manner and be aware of the FCA compliance procedures.
  • Procedures: Follow all company procedures as instructed. If unsure of the procedure, seek advice from management.
  • Customer Service: Provide exceptional service to new and existing customers over the telephone and in person, focusing on resolving queries in an efficient, accurate, and professional manner.
  • Documentation: Ensure all client documentation is issued correctly and all internal records are kept up to date.
  • Market Awareness: Keep up to date with developments in products and market changes in accordance with current marketing trends and scheme facilities.
  • Training: Record and participate in training requirements, including online training, sourcing of material, reading emails and other training materials, and providing an up-to-date training record when requested by management.
  • Communication: Keep management updated with all developments and provide evidence of training and other relevant information as required.
  • Support: Assist the sales department and management with all day-to-day tasks.
  • Post-Sale: Handle post-sale tasks, including change of address and Q checks.
  • Error Management: Correct errors made by the sales team and report them to management for a decision on how the error should be corrected.
  • Confidentiality: Maintain client and company confidentiality outside the work environment.

Requirements:

  • Strong organizational skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Proficiency in using office software and systems.
  • Knowledge of FCA compliance procedures is preferred.
  • Ability to work independently and as part of a team.
  • Professional demeanour and customer-focused attitude.

If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your CV and let us know your availability/notice period and annual wage expectation.

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