Administrative Support Specialist

2 weeks ago


Bolton, Bolton, United Kingdom Marshall Full time
Administrative Support Specialist

We are seeking an experienced Administrative Support Specialist to join our team at our Bolton depot. As an integral part of our regional operations, you will be responsible for ensuring the efficient and effective administration of our internal and external customer service operations.

Key Responsibilities:
  • Manage the administration of our HR system, including adding absence, holidays, and maintaining personal details.
  • Support the regional team in administering call-out rotas and logging holidays in line with colleagues' entitlement.
  • Manage the regional email inbox and delegate tasks to the correct person or department.
  • Ensure engineers' time clockings are correctly added to the system and discrepancies are addressed prior to processing.
  • Handle inbound and outbound calls to internal and external customers.
  • Monitor failed transactions in IFS and provide feedback to engineers and lead engineers where corrective actions are required.
  • Send customers documentation and certification as required.
  • Manage the payroll process, compile employee attendance records, and calculate hours worked each week from employee timesheets.
  • Manage holiday for the region and provide holiday/sick forms and documentation in a timely manner through the HR department.
Requirements:
  • Previous experience of working in a customer service administration environment.
  • Experience of working to safe systems of work.
  • Ability to work in a fast-paced, demanding customer environment.
  • Previous experience of direct customer interaction.
  • High working level of IT skills.
Additional Requirements:
  • Depot-based.

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