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Luxury Retail Operations Manager

2 months ago

Cheltenham, Gloucestershire, United Kingdom Tom Ford Full time
Tom Ford - Luxury Retail Operations Manager

Luxury Retail Operations Manager

"It is my ambition to establish the premier luxury brand of the 21st century." —Tom Ford

To express your most elegant and inspiring self, enhance your uniqueness and showcase your identity with maximum effect. Tom Ford Beauty offers a desirable range of cosmetics and fragrances, crafted with his distinctive vision of contemporary elegance and designed with the utmost quality and luxury.

We are seeking a vibrant and motivational Luxury Retail Operations Manager to guide, mentor, and develop our team of Fragrance Specialists in achieving sales, customer satisfaction, and operational objectives. You will hold complete responsibility for devising and implementing a flexible business strategy aimed at attracting and retaining clientele through targeted initiatives, exceptional customer relationship management, and the leadership of a high-performing team.

Delivering a luxurious experience is our everyday mission. As a Luxury Retail Operations Manager, your responsibility will be to elevate your team in crafting an unforgettable in-store experience. You will also oversee the seamless operation of the store, ensuring that your team is unified in their understanding of the counter and Brand vision. This role also necessitates that you coach and inspire your team, fostering their development and enabling them to surpass their KPIs, alongside your own.

Compensation and Benefits

  • Competitive salary within the industry
  • Eligibility for commission schemes
  • Annual leave and family leave provisions
  • Product discounts and monthly credit allowances for staff purchases
  • Mental health and wellbeing initiatives (including wellness apps and employee assistance programs)
  • Access to a benefits platform featuring exclusive discounts and offers
  • Work-life balance support through employee assistance programs
  • Comprehensive training and development opportunities

Diversity and Inclusion Statement

The Estée Lauder Companies aspire to be the most inclusive and diverse beauty organization globally, aiming to be the employer of choice for diverse talent and the preferred brand for our worldwide consumers. We prioritize our people, showing respect and care for our employees, communities, and consumers. With a consumer base spanning approximately 150 countries and territories, and 70 languages at the point of sale, it is crucial that we maintain a diverse workforce that understands local relevance and the evolving beauty needs of our global clientele.

Qualifications

You will possess:

  • Demonstrated experience in retail management or assistant management, preferably within the beauty sector or a fast-paced retail environment
  • Experience in setting sales and customer service objectives, conducting sales analysis, and managing staff schedules
  • Prior experience in retail operations, including inventory management and cash handling
  • A proven history of leading, coaching, and developing a team to achieve success
  • Experience in organizing and executing in-store events
  • Flexible availability across various days and hours, promoting a healthy work-life balance
  • Proficiency in Microsoft Office applications