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Aerospace Customer Account Manager
2 months ago
Customer Account Manager - Aerospace
Carbon60 is seeking a skilled Customer Account Manager to join their team in Portsmouth. This is a Monday to Friday contract with no shift work.
Key Responsibilities:
- Account Management: Develop and maintain strong relationships with assigned aerospace customers, ensuring exceptional service and satisfaction.
- Order Fulfilment: Manage customer orders from initial entry to delivery, ensuring accuracy and timely completion.
- SAP System Management: Utilise SAP for order management, inventory tracking, production scheduling, and invoicing, ensuring data integrity.
- Customer Communication: Regularly update clients on order status, resolve inquiries, address concerns, and provide technical support when needed.
- Cross-Department Coordination: Collaborate with internal teams to ensure customer requirements are met.
- Forecasting & Demand Planning: Work with customers to forecast demand, ensuring production schedules align with customer needs.
- Issue Resolution: Proactively address any order discrepancies, delays, or issues, ensuring customer satisfaction.
- Reporting & Analysis: Generate and analyse reports related to customer orders, delivery performance, and KPIs using SAP and other reporting tools.
- Contract & Price Negotiation: Assist in contract reviews, pricing discussions, and terms of service agreements with key customers.
- Compliance: Ensure all customer accounts adhere to industry regulations and standards, particularly those unique to aerospace manufacturing.
- Requirements:
- Minimum 3-5 years of experience in customer account management, preferably within aerospace manufacturing or a similar industry.
- Proficient in SAP and Microsoft Office, particularly Excel for reporting and data analysis.
- Familiarity with aerospace industry standards and quality requirements (e.g., AS9100, ISO9001) is highly desirable.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
