Operational Account Manager

1 week ago

Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time
Job Description

This role is part of KINTO-UK Ltd, a Mobility Brand owned by the Toyota Group, with offices located in Portsmouth. The company shares its HR function with Toyota Financial Services (TFS) in the UK. However, the job being advertised will not be working directly for Toyota Financial Services.

Key Responsibilities

The Operational Account Manager is responsible for managing the operational relationship of a set of key client accounts, as identified and agreed by the Operational Account Manager Lead and Head of Account Management.

  • Manage account bases across the team to maximise resources and support clients effectively
  • Manage Project & action Logs to ensure full team participation, communication and appropriate feedback to business and Head of Account Management
  • Build a strong working relationship with the customer and strategic account managers, working collaboratively together in a partnership to ensure client and team objectives are met.
  • Co-ordination of business and client management information to review with the customer and present to the Head of Account Management as appropriate
  • Establish and develop operational multi level client relationships leading the operational reviews and calls
  • To analyse VOC results and identify remedial action required across client base, identifying opportunity for growth and efficiencies, spotting trends and agreeing a plan to address.
  • Demonstrate a full understanding of all SLAs and client requirements and ensuring these are measured and adhered to through accurate, documented procedures on account base.
  • Build and maintain professional, effective relationships with all internal departments, clients and drivers, ensuring a clear understanding of priorities and impacts outside of the immediate team.
  • To facilitate the implementation of client policies including active participation with the Project Management team to re-implement clients as appropriate.
  • Responsible for the updating and ownership of the client operational manuals of assigned accounts ensuring these are reviewed and agreed both internally and with the client.
  • Support the Strategic Account Plan in creation of relevant data to include in presentation packs.
  • To share best practices and improvements across the wider Account Management team.
  • Ad hoc tasks as agreed with the Operational Account Manager Lead and or Head of Account Management

Requirements

  • Essential Skills
  • Excellent communicator with strong customer focus
  • Strong ability to work on own initiative and take ownership
  • Excellent analytical skills
  • Strong performer within a team and/or individually
  • Strategic Thinker with a proven ability to define problems and develop solutions that drive business results and future growth
  • Customer Champion who focuses on the customer, anticipating and meeting their fleet requirements. Holds a deep understanding how to create best value and keep our product and service portfolio at the front of our customer's mind
  • Ability to take ownership of a requirement and deliver
  • Team Player, supporting client colleagues and KINTO colleagues
  • Computer Literate
  • Desirable Skills
  • Understanding of Fleet and or Leasing industry
  • Customer Service Experience

Ideal Person Attributes

  • Team worker who can undertake activities on own initiative
  • Excellent Communicator with good written and oral communication skills
  • Strong Attention to detail
  • Resilient and Resourceful
  • "Can do" attitude
  • Logical and practical problem solver
  • Ability to multi-task and prioritise

Benefits

  • Competitive starting salary
  • Bonus earning potential
  • 25 days holiday + 8 days bank holiday
  • Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution
  • Company Car Scheme following passing of probation
  • Private Medical Cover
  • Life assurance scheme
  • Discounts on different retailers
  • Wellbeing hour each month
  • Discounts on Toyota & Lexus cars
  • Volunteer Days
  • Wellbeing events
  • Employee assistance programmes
  • Free fruit in the office
  • Free onsite car parking
  • Working Hours 37.5 per week Monday - Friday
  • Hybrid working policy 2 days from home each week should you want to

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