Client Service Manager

2 months ago


Salisbury, Wiltshire, United Kingdom Nucleus Financial Full time
About the Role

We're seeking a seasoned professional to join our team as a Senior Client Relations Manager. This is an exciting opportunity to work with a dynamic organization that values customer-centricity and collaboration.

As a Senior Client Relations Manager, you will be responsible for managing a portfolio of key clients and partners, working closely with cross-functional teams to deliver exceptional service and support. Your primary focus will be on building and maintaining strong relationships with our clients, ensuring their needs are met, and identifying opportunities for growth and improvement.

Key Responsibilities:

  • Manage a portfolio of key clients and partners, providing exceptional service and support to meet their needs and exceed their expectations.
  • Work closely with cross-functional teams, including sales, marketing, and product development, to deliver a seamless customer experience.
  • Identify opportunities for growth and improvement, developing and implementing strategies to drive business results.
  • Collaborate with internal stakeholders to ensure alignment and effective communication with clients and partners.
  • Develop and maintain strong relationships with clients and partners, building trust and credibility through proactive communication and issue resolution.
  • Stay up-to-date with industry trends and developments, applying knowledge to drive business growth and improvement.

Requirements

To succeed in this role, you will need:

  • Exceptional relationship management skills, with a proven track record of building and maintaining strong relationships with clients and partners.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, partners, and internal stakeholders.
  • Strong business acumen, with a deep understanding of the financial services industry and the ability to apply knowledge to drive business growth and improvement.
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement.
  • Ability to work collaboratively as part of a team, with a customer-centric approach.

About Us

Nucleus Financial is a leading provider of financial services, dedicated to helping individuals and businesses achieve their financial goals. We value customer-centricity, collaboration, and innovation, and are committed to delivering exceptional service and support to our clients and partners.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for customer service and relationship management, we encourage you to apply for this exciting opportunity.



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