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CCIM Case Manager

2 months ago

Leeds, Leeds, United Kingdom Department of Health and Social Care Full time
Job Summary

We are seeking a highly skilled and experienced CCIM Case Manager to join our National Supply Disruption Response (NSDR) team. As a key member of our Complex Case Investigation and Management (CCIM) team, you will be responsible for leading the investigation and resolution of complex supply cases, working closely with clinical experts, supply chain experts, and other stakeholders to identify and deliver supply solutions.

Key Responsibilities
  • Manage a geographically diverse team of HEO case assistants, setting strategic business priorities and driving performance against key objectives.
  • Deliver a high-quality service by responding promptly to new complex cases, managing case workload within the team, and overseeing CCIM investigations into supply disruptions.
  • Monitor case workload, evaluate responses, and ensure cases are maintained and up-to-date on the case management database.
  • Provide support and guidance to the team in managing cases to prompt resolution, liaise with key stakeholders to identify decisions requiring escalation, and ensure reporting deadlines are met.
  • Represent the NSDR in corporate groups across the Supply Resilience Directorate, ensuring information and knowledge are shared in a timely manner.
Requirements
  • Excellent customer service skills, with the ability to build and maintain effective relationships with a wide range of stakeholders.
  • Strong leadership experience, with the ability to lead through others and make sound, complex decisions at pace.
  • Excellent communication and interpersonal skills, with the ability to communicate with clarity, conviction, and enthusiasm with colleagues, partners, and stakeholders.
  • Proficient in Microsoft Word, PowerPoint, Excel, Outlook, and Teams.
What We Offer
  • A competitive salary of £40,025.
  • A contributory pension scheme.
  • Learning and development opportunities tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.