Dental Case Manager
3 weeks ago
Key Responsibilities:
* Be the first point of contact for member queries on our telephone advice line.
* Provide dentolegal and ethical advice to members.
* Proactively manage assigned case files of varying complexity such as general advice, complaints, inquests and regulatory issues.
* Determine the level of member assistance to be granted in accordance with the membership policy and benefits on individual cases.
* Deliver fair treatment and outcomes for members at all times, remaining compliant with associated policies and standards.
Ideal Candidate:
* Has a genuine interest in dentolegal and ethical challenges
* Displays professionalism and resilience
* Handles pressure with determination
* Works well in a team, whilst also having the confidence to work autonomously
* Has excellent time management and prioritisation skills
* Tackles complex issues with a keen eye for detail and with the ability to make pragmatic decisions
* Possesses strong verbal and written communication skills
What We Offer:
* Competitive salary
* Up to 15% discretionary annual bonus
* Annual performance-related pay review
* 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
* 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
* Private Medical Cover
* Car Salary Sacrifice Scheme
* Career development and progression opportunities – 22% of our vacancies in 2023 were filled internally
* A truly flexible hybrid-working arrangement
* A culture that promotes inclusivity, wellbeing and rewards hard work
* Healthcare cash plan
* 6x salary death in service
* A personal GP service enabling you to get a video consultation with a NHS-registered private GP
* Employee Assistance Programme
* A range of shopping discounts from major high-street retailers
If you possess a passion for supporting healthcare practitioners and a keen interest in medical law, this role could be the perfect fit for you. Apply now to become a part of our dynamic team dedicated to making a meaningful impact in the healthcare community.
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