Dental Case Manager

3 weeks ago


Leeds, Leeds, United Kingdom Medical Protection Society Full time

Role Overview

We are seeking a Dental Case Manager to join our expert Case Handling team at the Medical Protection Society. As a key member of our team, you will play a vital role in supporting healthcare professionals navigate challenges in their clinical practice.

Key Responsibilities

  • Provide dentolegal and ethical advice to members on our telephone advice line.
  • Proactively manage assigned case files of varying complexity, including general advice, complaints, inquests, and regulatory issues.
  • Determine the level of member assistance to be granted in accordance with the membership policy and benefits on individual cases.
  • Deliver fair treatment and outcomes for members at all times, remaining compliant with associated policies and standards.
  • Other responsibilities may include presentations, article writing, and coaching.

The Ideal Candidate

  • Has a genuine interest in dentolegal and ethical challenges.
  • Displays professionalism and resilience.
  • Handles pressure with determination.
  • Works well in a team, whilst also having the confidence to work autonomously.
  • Has excellent time management and prioritisation skills.
  • Tackles complex issues with a keen eye for detail and with the ability to make pragmatic decisions.
  • Possesses strong verbal and written communication skills.

Package Description

Alongside a competitive salary, you will also receive:

  • Up to 15% discretionary annual bonus.
  • Annual performance-related pay review.
  • 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us).
  • 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days).
  • Private Medical Cover.
  • Car Salary Sacrifice Scheme.
  • Career development and progression opportunities – 22% of our vacancies in 2023 were filled internally.
  • A truly flexible hybrid-working arrangement.
  • A culture that promotes inclusivity, wellbeing and rewards hard work.

About Us

The Medical Protection Society is the world's leading Medical Defence Organisation. We specialise in assisting healthcare practitioners facing a variety of issues, from complaints to ethical dilemmas. Our Case Managers play a crucial role in ensuring members feel supported and secure in their careers, protecting their reputation and financial well-being throughout these challenging times.


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