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Healthcare Assistant

2 months ago

Cambridge, Cambridgeshire, United Kingdom Optical Express Full time
About the Role

We are seeking a highly skilled and dedicated individual to join our team as a Healthcare Assistant (Surgery Assistant) at Optical Express. As a key member of our surgery team, you will be responsible for providing exceptional patient care and support in our clinics.

Key Responsibilities
  • Pre-operative Testing: Conducting tests prior to examination and treatment, and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure.
  • Patient Discharging: Instructing the patient pre and post procedure on the care of the eyes, updating medical records, and making follow-up appointments.
  • Laser Technician: Preparation and calibration of the lasers, understanding data, loading and transferring data, and safe running of the lasers.
  • Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries.
  • Assisting the Surgeon: Acting as a scrub assistant (LVC only), taking notes for the surgeon, and instilling eye drops.
  • End of Treatment Day Activities: Updating patient files, filing, compiling 'end of day' reports for head office, cleaning the department, stock and lens ordering.
  • Reporting Untoward Incidents: Taking an active role in patient safety issues and quality and risk management.
Essential Skills
  • Excellent Communication and Presentation Skills
  • Ability to Absorb and Convey Highly Technical Information
  • Adaptable with a Flexible Approach to Work
  • Excellent Time Management Skills and Ability to Prioritise Tasks
  • Confident and Professional Individual with Fantastic Organisational Skills
  • Excellent Telephone Manner
  • Demonstrate Confidentiality, Integrity, and Discretion
What's in it for You?
  • Market Leading Salary
  • No Night Shift
  • State of the Art, Modern Working Environments
  • 29 Days Annual Leave per Year
  • Pension Scheme
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free Eye Tests
  • Discounted Prescription Eyewear and Sunglasses
  • Generous Optical Express Friends and Family Discount Scheme
  • Ongoing Training and Development Opportunities
  • Accessible Management Team and Transparent Management Structure
  • Working in a Larger Clinical Team Means Less Pressure on Our Staff and More Time to Spend with Our Patients
  • Full Visibility of 6 Week Rota