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Account Manager/Executive

2 months ago

Watford, Hertfordshire, United Kingdom Corona Energy Full time
Customer Service Account Executive

We are seeking a highly skilled Customer Service Account Executive to join our rapidly growing corporate customer service department. As a key member of our team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our corporate clients.

Key Responsibilities:
  • Provide high-quality customer service to corporate clients via phone, email, and video-call
  • Manage a portfolio of corporate customers, ensuring their interactions with our business are of the highest standards
  • Use reporting and analysis to provide customer insight and become a subject matter expert in customer account management
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
What We Offer:
  • Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support
  • Life assurance and income protection scheme from day one
  • Annual company profit share scheme, rewarding everyone at Corona Energy by sharing in our success
  • Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from
  • Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme
Working with Us:

We are a Disability Confident employer and are committed to creating an inclusive and supportive work environment. We offer a hybrid working pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.

We are driven by our company culture, which is focused around our core values. We believe in supporting our people through a wealth of development opportunities, and we are committed to investing in our employees' careers.